**Description:** **Education:** Completed Bachelor's degree in Business Administration or related fields. **Desired Knowledge:** Understanding of indicator management, knowledge of customer journey mapping, and development of dashboards using Power BI. **Required Competencies:** Passion, Collaboration, Autonomy, Proactivity, Objectivity, Communication, and Ownership Mindset. **Job Mission:** Suggest strategies using tools to understand the department's needs through performance indicator analysis (KPIs / OPIs). Propose solutions together with internal departments through diagnostics based on data analysis. **Responsibilities:** Analyze data to identify root causes of churn, propose solutions to mitigate risks and optimize team workflow and structure; Monitor key customer department indicators; Prepare presentations of indicator results, including analytical charts and analysis of facts, causes, and proposed actions for the indicators, facilitating result visualization; Interface with other company departments to resolve customer complaints, questions, and/or suggestions; Assist the team in segmenting customers based on data, structuring engagement models, mapping customer journeys, and maximizing opportunities; Review negotiations / commissioning of the team's upsell and cross-sell playbook; Perform other related duties as required by the organization, contributing to achieving results. 2511120202181862440