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Job Summary: A professional responsible for monitoring various areas of the store to prevent losses and ensure security, including supervision of customers and staff. Key Highlights: 1. Loss prevention and store security 2. Proactive measures to prevent disruptions 3. Monitoring of environments and suspicious situations Monitor various areas of the store with the objective of preventing losses and ensuring store security. * Assist the Store Manager in opening and closing the store according to your shift; * Pay attention to all store activity and relay information to the Monitoring Room staff or Coordinator; * Monitor customers who may sample displayed products for sale. (If approaching a customer exhibiting such behavior, do so politely and calmly, informing them that payment is required for consumed merchandise); * Approach a customer suspected of stealing an item (only if there is absolute certainty of the incident), escorting them together with the manager to a private area for appropriate resolution—payment, return of merchandise, or referral to the police; Do not approach customers in such situations if any doubt exists. Act with extreme caution and professionalism; * Work proactively to prevent disruptions involving internal and external customers; * In cases of theft by staff or promoters (also requiring absolute certainty of the incident), seize the merchandise and inform the Store Manager and Coordinator. * Monitor receipt cancellations; * Monitor product exchanges; * Monitor merchandise returns; * Monitor cashiers during registration of large quantities of merchandise; * Monitor inter-store product transfers; * Prepare loss reports for merchandise; * Monitor FLV shrinkage; * Monitor cashier cash withdrawals; * Monitor staff exits to verify whether they are removing store merchandise; * Verify missing merchandise in the store by cross-checking inventory lists against physical stock; * Conduct store patrols; * Verify merchandise exchanges and large volumes exiting cashiers, as well as cashier procedures; * Verify and sign receipt cancellations; * Perform end-of-day checklist verification (doors, windows, lights, presence of suspicious individuals nearby, etc.); * Conduct rotating inventory checks for high-risk products defined by Operations Management; * Monitor store shrinkage (refrigerated and bakery sections) and suppliers; * Inspect shopping carts, baskets, FLV cashier area, scooters, tainer cars, pallets, and trash; * Verify PDV cash withdrawals, cashier change funds, front-of-store areas, and treasury; * Conduct interventions/orientations upon identifying inappropriate conduct by employees and/or customers; * Ensure security during armored vehicle deliveries; * Never leave the store unless the other auditor (or substitute) has arrived. (Notify your absence to the Supervisor, Coordinator, and Store Management); * Monitor store cleaning. **Monitoring Duties** * Activate the monitoring system and distribute radios to auditors; * Verify that all monitors are functioning properly; * Verify that all cameras are functioning properly; * Verify that all radios are functioning properly; * Monitor various areas via surveillance cameras; * Alert other auditors in case of suspicious activity; * Record incidents. **Parking Lot Duties** * Patrol the parking lot and report open vehicles, etc.; * Operate gate access in case of issues; * Guide drivers regarding designated parking spaces for seniors and persons with disabilities. **Warehouse Duties** * Cross-check delivery notes with logbooks and trucks, making proper entries upon entry and exit; * Complete spreadsheets for inbound control; * Complete spreadsheets for stock-out control; * Receive and control items left by promoters; * Patrol warehouse premises to inspect incoming goods, environment, and staff; * Supervise store trash. (The trash warehouse key is controlled by the auditor).
