* Receive patients with attention, cordiality and a high standard of hospitality. * Ensure that the physical space is always organized and welcoming. * Confirm patient registration data for medical record maintenance. * Request and apply Consent Forms (procedures) and Contract Terms (consultation). * Conduct Net Promoter Score (NPS) and/or satisfaction evaluation requests after consultation. * Multichannel customer service and appointment schedule management. * Receive payments and ensure complete and accurate recording in cash flow – Goal 100%. * Coordinate and confirm the clinic's cleaning schedule with the outsourced team. * Perform counting and control of material inventory. * Organize the lead database, classifying between customers (closed) and non-customers. * Conduct follow-up contacts with non-converted leads (at 7 and 28 days) to attempt new conversion. * Prepare detailed weekly reports on lead intake funnels (source: Instagram, Google, Referral, etc.). Job type: Full-time CLT Payment: R$1.800,00 - R$2.000,00 per month Benefits: * Profit sharing * Meal allowance * Transportation voucher