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Job Summary: The professional will map training needs, develop learning paths, create educational content, and manage platforms for Customer Experience (CX) in a dynamic environment. Key Highlights: 1. Dynamic, collaborative, and diverse environment at a GPTW-certified company 2. Focus on continuous learning and professional development 3. Culture of innovation, agility, and results **WHO WE ARE** -------------- We are a financial reconciliation specialist organization. Our purpose is to delight and serve people with reliable information. Here, you’ll find a dynamic, collaborative, and diverse environment within a rapidly growing, highly solid company—certified by Great Place To Work (GPTW). Our company is growing rapidly and with great stability; therefore, if you’re passionate about continuous learning and seek growth and development, this is the place for you! **Values That Connect Us:** * We achieve customer success together * Passion for people and for what we do * Openness to change and innovation * Our arguments are data-driven * We act as business owners and fanatics for results * Our good humor makes everything lighter * We practice open feedback * Respect and inclusion of diversity Our culture defines who we are today and who we will become tomorrow. If this resonates with your career journey, apply to our opportunities. \#vemserBoavista! **Responsibilities and Duties** * Map training needs in collaboration with leadership and stakeholders from the Customer Experience (CX) area; * Develop and structure learning paths that support the CX strategy; * Create educational content for the knowledge base (e\-learning, workshops, playbooks, supporting materials); * Manage learning platforms (LMS) and monitor engagement and effectiveness metrics; * Support the development of technical and behavioral development programs; * Ensure continuous content updates aligned with product, market, and strategic changes; * Partner with Product, Commercial, and Operations teams to co-create content; * Measure training outcomes (learning KPIs, performance, and business impact); Promote initiatives that foster a culture of continuous learning. * **Requirements and Qualifications** * Proficiency in authoring tools (e.g., Articulate Storyline, Adobe Captivate), LMS platforms, and educational technologies; * Familiarity with e\-learning creation tools and Learning Management Systems (LMS), such as Articulate Storyline, Adobe Captivate, Moodle, etc; * Knowledge of learning methodologies and instructional design; * Understanding of agile methodologies and their application to training design. #### **Preferred Qualifications** * Experience in technology companies, startups, or agile environments; * Knowledge of agile methodologies (Scrum, Kanban). **Additional Information** **Our Benefits:** * Partnership with Swile – Flexible meal/food allowance to give you even more freedom. * Remote Work Allowance. * Birthday Day Off to celebrate as you deserve! * Health Insurance and Dental Insurance * Bonus for referring outstanding talents to our team. **For Your Development:** * Internal development paths to help you grow with us. * A library full of physical and online books to broaden your horizons. * Boavista Academy: courses and trainings for your professional advancement. * Exclusive discounts through partnerships with educational institutions. **For Your Quality of Life and Mental Health:** * Total Pass: special discounts at gyms to keep your body and mind in top shape. * Massage therapy to relax and enhance well-being. * On-call Psychological Support for assistance when needed. * A celebration-oriented culture with a calendar packed with endomarketing events. * Experience in an agile culture that values innovation and collaboration. At Boavista, we breathe innovation and embrace challenges that drive us to deliver increasingly extraordinary results. We are a market reference in receivables reconciliation, passionate about our work and committed to excellence at every stage. If you’re someone who enjoys creating, transforming, and growing, this is your place. Here, we value ideas, encourage development, and celebrate achievements. We seek professionals eager to embark on a journey of continuous evolution and who see challenges as opportunities to stand out. We are proud to have been certified six times consecutively by GPTW (Great Place to Work), reflecting our commitment to people and the strong culture we’ve built together. Join a team that dreams big, delivers more, and is ready to go even further.
