CRM Assistant - Administration

Description

Job Summary: We are seeking a CRM Assistant to manage campaigns, conduct tests, prepare briefings, analyze results, provide operational support, and conduct customer satisfaction research. Key Highlights: 1. Opportunity for growth and development in the CRM field. 2. Financial support for studies. 3. Work environment with diverse benefits and well-being. We are looking for a **CRM Assistant.** **Requirements:** * Currently pursuing a bachelor's degree in: Administration, Advertising and Public Relations, Commercial Management, Marketing, or related fields; * Basic knowledge of Excel; * **Preferred:** Prior experience in retail or CRM. **Responsibilities:** * Campaign management: execute campaigns according to the defined monthly calendar; * Testing and validation: perform offer testing in both system and production environments, ensuring quality and accuracy prior to launch; * Strategic briefing preparation: create comprehensive and detailed briefings for creative and execution teams, including objectives, target audience, key messages, tone of voice, and KPIs; * Results analysis: extract reports, monitor performance indicators, and suggest improvements and new initiatives to optimize campaigns; * Operational support: address requests that may hinder the smooth flow of communication and marketing processes; * Internal department coordination: liaise with operations teams to align requirements and resolve issues; * Customer satisfaction research: distribute customer satisfaction surveys, track responses, and contribute to improving the customer experience. **Here’s what you get:** * Freshly baked bread with coffee; * Gym with personalized coaching; * Homemade-style snacks; * Nap space; * Psychological on-call support; * Opportunity for growth and development; * Financial support to boost your studies**;** * Shopping discounts; * Food allowance and transportation voucher; * Birthday day off; * Baby kit; * Life insurance; * Health and dental plans; * Discounts at partner educational institutions.