Receptionist - Távora

Description

Job Summary: Veterinary Popular Hospital is seeking a Receptionist to delight internal and external customers, manage schedules, and plan daily activities with a focus on differentiated service. Key Highlights: 1. In-person, phone, and virtual customer service 2. Scheduling organization and daily activity planning 3. Differentiated customer service with emergency triage The **Veterinary Popular Hospital \- HVPOP \- TÁVORA UNIT** is looking for a professional to join our team. If you are someone seeking employment and wish to offer your knowledge and demonstrate your skills, we would like to meet you. **About the position:** The Receptionist is the professional responsible for serving internal and external customers of the institution and is the first point of contact who delights the customer. Performs in-person, phone, and virtual service; organizes schedules; and plans daily activities. **Compensation and Benefits** * Minimum salary of R$ 1\.621,00 * Cash-handling bonus: R$ 162.10 * Benefit Card/Cost-of-living allowance: R$ 350.00 * After three months of experience, commission on pharmacy sales based on targets * Biweekly salary advance **Primary Area of Responsibility:** * Public service **Job Characteristics:** * This is a daytime position with rotating shifts (as required by the company). * During the training period, working hours are daytime. * Basic computer literacy and proficiency with software are required. * Completion of at least one annual updating course in the field is mandatory. **Key Responsibilities of the Role (RCF):** * Work in accordance with institutional standards regarding routine, safety, quality, productivity, hygiene, and preservation; * Understand, implement, and promote the company’s culture (Mission, Vision, and Values); * Study and understand operational documents of the Institution (Employee Code of Conduct Manual, Tutor Guidelines and Rules, Sector Flowcharts and Routines); * Organize information and plan daily work while maintaining a clean and functional environment; * Perform tasks relevant to the area of responsibility using equipment and computer programs established by the institution; * Participate, per internal institutional policy, in projects, courses, training sessions, events, partnerships, and teaching and research programs; * Provide differentiated customer service, performing triage according to severity indicators (seizures, accidents – falls, vehicle collisions; poisoning; hemorrhage; unconscious animal; respiratory difficulty – shortness of breath, cyanotic animal), activate the red alert, immediately direct the pet owner to the inpatient department, and subsequently register the client, always evaluating service delivery quality and pursuing continuous improvement toward excellence in service; * Seek resolution for everyday demands; * Provide in-person, telephone, WhatsApp, email, and other communication channel services, delivering necessary information; * Verify and assist in verifying pharmacy medication inventory; * Provide initial service to health insurance plan clients; * Manage institutional schedules (surgical schedule, specialty schedule), confirming and rescheduling as needed; * Receive product and material deliveries and route them to the appropriate department \- Administrative Department; * Receive and serve pet owners and clients, progressing service by completing initial registration with all owner and patient data; * Register the pet in the Queue Management System (NextQS), prioritizing emergency cases and owners legally entitled to priority; * Direct pet owners to the department responsible for the request reported at reception: emergency care, visits, administrative meetings, consultations, diagnostic tests, estimates, surgeries, and inform the respective team; * Perform triage to determine the visitor’s purpose at the hospital: consultation? vaccination? diagnostic test performance or pickup? follow-up? estimate? referral? visit to an inpatient? * Manage cash flow: collect payments from hospital service departments and record payment clearance in the Simples Vet system: inpatient admissions and daily rate renewals (maintain contact with the inpatient team to ensure daily and accurate entry of daily rates), surgical procedures, performed tests, consultations, and pharmacy items sold; * Conduct cash reconciliation at the end of each shift, verifying whether receipts, payment links, and cash match the Simples Vet system’s Cash Report, and document/report any monetary discrepancies for subsequent validation; * Review entries made by veterinarians, attaching signed documents (by pet owner and clinical veterinarian) to each pet’s registration file, as well as diagnostic test reports when required; * Notify the equipment maintenance and cleaning teams whenever necessary, ensuring cleanliness, absence of unpleasant odors in all areas, and full functionality of equipment.