Customer Success Assistant

Description

Job Summary: We are seeking a professional to provide customer service across multiple channels, resolving inquiries, recording interactions, and contributing to customer retention. Key Highlights: 1. An environment that values initiative and transformation 2. Excellent organizational climate and growth opportunities 3. Contributing feedback for improvements and customer retention We are people who care about people. Each of us has unique characteristics, stories, and qualities, yet we are all united by the same purpose: to live fully. We are proud of our history, which is why we do our best today while never losing sight of tomorrow. If you value humanity, integrity, customer focus, results-driven excellence, sustainability, and innovation in solutions in everything you do, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We foster an excellent organizational climate with engaged individuals committed to delivering outstanding results, as well as great growth opportunities for you. Come check it out! **Responsibilities and Duties** * Respond to customers via “Contact Us,” Reclame Aqui, Social Media, and Google My Business; * Accurately record customer interactions and escalate when necessary; * Resolve inquiries and complaints based on internal procedures; * Ensure adherence to deadlines (SLA) and response quality; * Provide feedback and improvement suggestions based on the customer’s voice; * Support the development of post-sale customer retention strategies. \#LI\-TR1 \#LI\-ONSITE **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Pharmacy, Marketing, Advertising and Public Relations, Journalism, Business Administration, or related fields; * Basic knowledge of Microsoft Office Suite; * Familiarity with customer service platforms (e.g., Zendesk, Hugme, VTex, BuzzMonitor) is desirable. **Additional Information** BENEFITS: * Meal allowance (per collective bargaining agreement); * Transportation allowance; * Annual bonus; * Health insurance (eligibility based on location and position); * Dental insurance (voluntary enrollment); * Life insurance; * Funeral assistance; * Pague Menos Corporate University offering courses and training — Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy benefit program with payroll deduction discount — Epharma; * Wellhub (well-being platform offering physical activities, mindfulness, and more); * Educa Mais (personalized plans for undergraduate, graduate, mentoring, free courses, and language learning); * Pague Menos Mobile SIM card; * Car rental discounts; * Airline ticket discounts; * On-site fitness classes, subject to location; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of the **Pague Menos and Extrafarma Pharmacy Network**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company built by people passionate about people. Present in every state across the country, we are giants—and diverse—by nature! Our story began in 1981, when we opened our first store in Fortaleza-CE, and through **human-centered values**, **results-driven excellence**, **customer focus**, **sustainability**, **integrity**, and **innovative solutions**, we became Brazil’s second-largest pharmacy chain. Our business model centers on selling products and services focused on our customers’ health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We aim to be more than just a pharmacy chain—we strive to become an **integrated health hub**. Thus, since 2016, we have implemented Clinic Farma, a pharmaceutical clinic where our customers receive individualized treatment follow-up in equipped, comfortable rooms. Today, we are over 25,000 giants united by one purpose: ensuring access to quality healthcare across Brazil so more people can **live fully**. If you love serving others and are someone who cares about people, come be a Giant! Here, those who believe and work grow.