Job Summary: Strategic management of customer service, coordination of non-conformities, tracking of service requests, and analysis of performance indicators to ensure customer satisfaction and continuous process improvement. Key Highlights: 1. Strategic management of customer service and brand reputation. 2. Integration with internal departments for alignment and continuous improvement. 3. Post-sales activities and active marketing for customer retention and delight. Locmed Hospitalar is a company recognized for leasing and selling medical\-hospital equipment since 2001\. With a strong commitment to providing high\-technology products and personalized, humanized service, we have already served more than 22,000 customers across over 300 municipalities and 400 hospitals and clinics in various Brazilian states. Thanks to our care and expertise, Locmed has become a national reference, offering the best solutions in invasive and non\-invasive mechanical ventilation, oxygen therapy, obstructive sleep apnea, home care, respiratory therapy, mobility, and much more. **If you are looking for an environment that values technology and caring for people, Locmed is the perfect place for you! Join us and contribute to the health and well\-being of many. We look forward to meeting you!** What You Need: * Bachelor’s degree in Business Administration or related fields; * Solid experience in team management; * Strong communication skills, ability to negotiate deadlines, holistic view of processes, and team spirit. **What We Expect From You:** * Strategic management of customer service, ensuring clear communication, prompt resolution of requests, and high levels of satisfaction. * Coordination of non\-conformity handling related to products and services, ensuring root cause analysis, action plans, and effective follow\-up with customers. * Tracking and management of service requests from Head Office and Branches, prioritizing critical issues and ensuring SLA compliance. * Monitoring and analysis of performance indicators (KPIs): call volume, average handling time, resolution rate, call categorization, NPS, and recurrence rate. * Brand reputation management, including monitoring and responding to feedback on platforms such as Reclame Aqui. * Strengthening relationships with strategic customers through active listening and proximity. * Integration with internal departments (Sales, Operations, Logistics, Technical Support, Marketing), ensuring alignment and continuous process improvement. * Post\-sales activities and active marketing, identifying opportunities for retention, repeat purchases, and customer delight. * Participation in managerial meetings, presenting data analysis, service trends, and improvement plans. **And if you still have doubts about whether Locmed is a great place to work, take a look at the benefits of being a Locmediano(a):** * Transportation Allowance or Fuel Assistance (no deductions); * Meal or Food Allowance (no deductions); * Life Insurance (Icatu); * Health Plan (Unimed and Amil); * Dental Plan; * SESC Benefit; * Pharmacy Benefit; * 20% discount on LOCMED products; * Educational Incentives; * Wellhub (formerly Gympass); * Quality of Life Programs (On\-site Massage Therapy, Occupational Gymnastics, and Psychotherapy). We hope the Customer Service team can welcome you soon!!