At Petz, we believe diversity is the foundation for a more creative, human, and innovative environment. We value differences because we know they foster richer connections, bolder ideas, and more transformative outcomes. We are Brazil’s largest pet ecosystem—and this is only possible thanks to the collaboration of diverse people and companies, all united by a shared purpose: animal welfare. If you’re looking for a light-hearted, collaborative workplace with a straightforward, results-driven (and pet-loving) spirit, you’ll feel right at home with us. Here, authenticity is welcome and growth is possible. We want you to be yourself—so together, we can be Petz. **Responsibilities and Duties** * Responsible for delivering excellence in customer service and executing store operational routines, aiming to delight customers, create value through their interactions with pets, and establish Petz as a benchmark in its industry segment. * Deliver customer service through enchanting service experiences. * Ensure proper execution of store product processes (pricing, restocking, display, FEFO, cleaning, alignment, organization) using planograms and store layout. * Support store operational processes through assistance and contribution. * Handle products correctly, following specific care instructions for each item, to prevent losses and damage. **Requirements and Qualifications** * Completed High School education; * Availability to work on a 6x1 rotating schedule. **Additional Information** **Medical Assistance** Available after the probationary period, to safeguard your health with security and quality. **Dental Assistance** Available within 30 days of hire, ensuring your well-being from day one. **Profit-Sharing Plan (PLR)** Bonus tied to individual and company performance. **Petz Discount Club** Exclusive discounts and cashbacks with over 700 partners across Brazil. Savings on what truly matters! **Pharmacy Benefit (Vidalink)** Purchase medications with direct payroll discounts—no financial strain. **Birthday Day Off** You deserve to celebrate! Enjoy one paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** 30% discount on bathing & grooming services 5% **CashPetz** on purchases at physical stores and online Free shipping and waived service fees for online purchases (economy/standard delivery) 30% **CashPetz** on consultations, vaccines, and exams at Seres network clinics Access to exclusive content **Internal Training for Pet Groomers** Want to work in pet aesthetics? We train you to professionally serve in our Aesthetic Centers. **GymPass or TotalPass** Access to gyms, studios, and wellness activities after 30 days of employment. **Indica Petz** Refer friends to join our team and earn exclusive rewards. Who refers, shines! **PETernity Leave** Because pets are family too—a special time for you to care for your new household member. **Movimenta Petz** Our internal mobility program. Grow with us—we have numerous success stories! **SESC Partnership** Discounts, cultural and sports activities, and access to leisure programs nationwide. **Life Insurance** To provide security and peace of mind for you and your family. **UniPetz** Our online development platform—learn and grow at your own pace. **Meal Voucher or Food Voucher** Benefit granted according to the current policy of your region. **Transportation Voucher** We ensure your commute safely and responsibly. Petz’s **purpose** is to create value and deliver the best possible experience in the relationship between pets and their caregivers. To achieve this, our **vision** is to become globally recognized, by 2025, as the best pet-sector ecosystem. With an omnichannel strategy that integrates not only physical and digital channels but also product and service segments, **we are a comprehensive solution platform for pets.** Our promise is to offer customers a differentiated shopping and service experience in our physical stores, plus speed and convenience across our digital channels. **Yes—we aim to be present in every moment of our customers’, caregivers’, and pets’ lives.** We also operate Brazil’s largest **network of pet aesthetic centers**, and under the **Seres** brand, the country’s most extensive network of veterinary clinics; furthermore, through Brazil’s largest national dog and cat adoption program, **Adote Petz**, we foster the emotional bond between caregivers and their new best friends. And we haven’t even mentioned our **Petz-branded products**, already over 300 items available across all our stores—**market leaders in all 25 product categories offered**. With annual revenue growth exceeding 40%, this demonstrates our strength, innovation, and commitment to delivering high-quality products to our customers. Gradually, this ecosystem continues expanding and strengthening with the arrival of major pet-sector brands joining the Petz Group—including: **Zee.Dog, Cansei de Ser Gato, Cão Cidadão, and Petix.** Cool, right? Our omnichannel strategy brought us this far—and thus **we became market leaders**, and a company that **doubles in size every two years**. Yet we remain relentless, knowing much remains to be done. That’s why we’re investing further in strengthening our ecosystem of services and products—and hiring talent even better than ourselves—to continue reaching ever-higher goals and achieving outstanding results. And you—do you want to join this team of **people passionate about pets?** Work in a **straightforward, welcoming environment**, where we respect one another? Where your efforts are acknowledged and results rewarded? And above all, **where we delight our customers and take genuine pleasure in serving?** If you answered “yes” to all these questions, then **join the \#EcossistemaPetz \#SomosPetz.**