Requirements * Completed high school or technical education in the health field; * Preference will be given to candidates who enjoy working via virtual platforms, such as telemedicine and online chat; * Microsoft Office suite proficiency; * Prior experience in customer service is desirable; * Availability to work on a rotating 12/36 shift schedule from 7 a.m. to 7 p.m. (off in January); * Review home visit reports for the purpose of guiding clinical management; * Conduct teleconsultations and remote monitoring of beneficiaries to provide guidance and ensure quality care; * Monitor the implementation of requested home-based services; * Handle requests arising from medical teleconsultations, including: address confirmation, medication requests, email formalization to service providers, spreadsheet completion, and appointment scheduling; * Interpret prescriptions, identifying common medical terminology—including abbreviations, dosages, administration frequency, and pharmaceutical forms—and recognizing medication nomenclature. Job Type: Full-time, Permanent CLT Compensation: R$1.900,00 – R$2.100,00 per month Benefits: * Health insurance * Dental insurance * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Experience: * Online chat or telemedicine experience? (Mandatory) Work Location: On-site