Job Summary: Lead teams and supervise operations in a dynamic and collaborative environment, driving results and enhancing the customer experience within Amazon’s transportation team. Key Highlights: 1. Dynamic, agile, and collaborative environment 2. Opportunity to lead and train associates 3. Focus on innovation and continuous improvement **DESCRIPTION** --------------- This is a full-time, permanent, on-site position based at DCE5 - Fortaleza, BR, and does not offer relocation benefits. Candidates must be located in and legally authorized to work in Brazil to be eligible for consideration. At Amazon’s transportation team, we ensure every package—large or small—reaches its destination, fulfilling our promise to customers. Now, the First Mile team is seeking a Shift Leader to work at the Seller Processing Center in Fortaleza - CE. In this role, you will be responsible for supervising one of our pickup processing stations, leading teams, managing KPIs, and driving results. You will work in a dynamic, agile, and collaborative environment where innovation and experimentation are part of the culture. Here, every idea counts—and the best ones are put to the test. If you seek challenges, growth, and an environment that values innovation, this could be the right opportunity for you! Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Key job responsibilities This role involves: * Being physically present at the pickup station. Amazon operates 24/7, and therefore working various shifts—including weekends and holidays—will be part of this role. * Creating and cultivating a safe work environment by identifying safety opportunities in your area. * Leading and training associates to deliver the best service to our customers. * Ensuring customer orders are fulfilled in accordance with safety and quality guidelines. * Continuously providing critical shift-related information to operators. * Collaborating with support functions and/or other departments to address shared performance indicator issues or needs. * Monitoring operational progress and proactively identifying and correcting deviations, with a focus on exceeding customer expectations and managing operational costs. - Conducting meetings, assigning tasks, and meeting operational KPIs such as on-time vehicle dispatch, associate productivity, and first-day pickup success (On Time Dispatch, TPH, Estimated Arrival Date, First Day Pickup Success). * Insisting on the highest quality standards and diving deep to quickly identify root causes and drive improvements. * Finding practical and simple solutions to complex problems without compromising quality. * Providing daily support during system/process rollout or implementation. * Ensuring associates have appropriate tools to perform their jobs and coordinating repairs or replacements when necessary. * Communicating daily metrics and reporting exceptions to other Operations departments and across Amazon, as needed. **BASIC QUALIFICATIONS** ------------------------ * Experience with Microsoft Office products and applications * Experience with Excel * Bachelor's degree **PREFERRED QUALIFICATIONS** ---------------------------- * Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.