We are looking for a Logistics Assistant to join our team. The professional will be responsible for ensuring excellence in logistics service to strategic customers (Class A), guaranteeing on-time delivery, service quality, and efficient communication between customer and company, with a focus on customer loyalty, reliability, and operational sustainability. At JWM, we value teamwork based on objectivity and professionalism, ethical and integrity-driven relationships, human-centered values, and belief in what we do. We seek individuals who identify with our principles and values, are committed to customer satisfaction, drive innovation, enjoy learning, and wish to grow with us. **Here you will find:** * Competitive salary and benefits aligned with market best practices; * A welcoming and inclusive work environment; * Professional training and development; * A collaborative and respectful culture; * A growing company offering professional growth opportunities; * Commitment to diversity and inclusion; * Recognition and quality of life; * Convenient location with on-site parking. **Do you identify with this? Join us and apply now!** **Responsibilities and duties** * Manage customer communication, ensuring agile, courteous, and effective service; * Issue pickup and dispatch orders to operational areas to ensure vehicle availability; * Monitor daily transportation operations and communicate shipment status to customers, also acting preventively in risk and deviation management; * Schedule pickups and deliveries according to customer demand and operational capacity; * Track operational KPIs and ensure compliance with contracted service levels (SLA/KPI); * Generate periodic reports for customers and internal departments; * Handle incidents such as damages, returns, delays, among others, ensuring formal feedback to the customer; * Maintain updated records in internal systems (ESL) and customer platforms; * Support the commercial team in continuous improvement discussions and proposals for logistics solutions; * Participate in alignment meetings with customers and internal teams. **Requirements and qualifications** (O) Completed High School (D) Bachelor’s Degree in Logistics (O) 06 (six) months of experience (D) 02 (two) years of experience (O) Mandatory (D) Preferred **Additional information** Health insurance at no cost to the employee Dental insurance at no cost to the employee Meal allowance or food voucher R$35.00 Transportation voucher Life insurance Profit-sharing program (PLR) Total Pass ICPP (Professional Training Incentive Program) Well-being Program (psychological support and workplace gymnastics) On-site parking Hello, **we are JWM**, a Brazilian company whose mission is to provide high-performance logistics solutions, adding value to our customers’ logistics chain and contributing to the development of our country. **Since 1995, we have operated in the market building solid partnerships, earning and maintaining our customers’ trust through excellence in service and continuous innovation.** We operate a diverse and modern fleet, equipped to meet various logistics needs—from simple pickups and deliveries to complex and dedicated operations, such as transporting specialized parts and materials. Our vehicles include sustainable options, such as CNG and electric models, aligned with our commitment to sustainability. **Moreover, we continuously invest in technology and our employees’ professional development, ensuring efficient processes, operational safety, and service that exceeds expectations. We are certified by SASSMAQ and ISO45001 (occupational health), reflecting our commitment to quality, socio-environmental responsibility, and our employees’ well-being.** At JWM, more than transporting cargo, we deliver trust, partnership, and customized solutions—contributing to each customer’s success.