Job Description Zenir is a story intertwined with the daily lives of people from Ceará and many other Brazilians! At Zenir, we are not just a company; we are a family committed to creating an inclusive, inspiring, and collaborative work environment. We value diversity of thought, experience, and skills, recognizing that true innovation arises from collaboration among diverse minds. Here, each team member plays a crucial role in driving collective success, and we believe personal fulfillment is intrinsically linked to the company’s success. For over 30 years, we have inspired people and delivered results in the retail sector, through the development and appreciation of our employees. If you are also passionate about people and want to be part of this journey, apply now and join us in fulfilling this purpose! **Responsibilities and Duties** * Identify efficient and effective solutions to meet customer requests and resolve any post-sales issues our customers may encounter; * Provide customer service via: telephone, social media, email, or Reclame Aqui; * Register service protocols based on information received from customers; * Provide available customer service via: telephone, social media, email, or Reclame Aqui; * Occasionally assist customers in other departments. **Requirements and Qualifications** * Basic computer skills; * Ability to read, interpret, and compose emails; * Proficient typing speed; * Strong oral and written communication skills; * Ability to engage in dialogue and influence others; * High level of patience; * Problem-solving ability; * Customer focus (seeking solutions grounded in customer satisfaction); * Completed high school education; * Flexible availability for work hours. **Additional Benefits** * Corporate education via Gupy; * Medical assistance; * Dental assistance; * Tuition reimbursement. **A story intertwined with the daily lives of people from Ceará and many other Brazilians!** José Alves de Oliveira, affectionately known as **Zenir**, began his journey in agriculture and, at age 14, brought his dedication to his uncle’s furniture store in Iguatu. Today, as a visionary leader, he masterfully leads one of the largest furniture and appliance companies in Ceará, **turning dreams into reality.** At Zenir, we celebrate not only our products but also **the diversity of our employees**, building **a unique culture driven by technological innovation, plurality, and equity.** Join us and become part of this extraordinary team! Our Brand Through Time 1992 Founded in Iguatu. 1997 Expanded to the Cariri region. 2000 Opened first store in the North region. 2003 Opened first store in downtown Fortaleza. 2006 Opened first store in the Greater Fortaleza metropolitan area (Maracanaú). 2012 Opened first store in the Jaguaribe and Serra de Ibiapaba regions. 2016 Opened first store in Fortaleza shopping malls. 2023 Projection of 60 stores and e-commerce consolidation. 2024 Opening of 7 additional stores across the state’s interior by year-end. **Zenir Mission** To provide customers with the best possible experience, exceeding expectations. Internally, we cultivate a motivating environment that fosters growth and ensures the company’s longevity, while celebrating the diversity that fuels our innovation. **Zenir Vision** To be the best and most admired company in our industry and market—recognized by our customers, partners, and suppliers—and to transform the lives of our employees. **Zenir Values** Ethics Respect Humility Integrity Commitment Social responsibility Join us in building a future where comfort and quality converge—and where your contribution makes all the difference!