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Job Summary: The Shift Manager leads the daily operations of a Delivery Station, managing teams, external partners, and driving operational excellence in a dynamic and innovative environment. Key Highlights: 1. Team leadership and operations management at a delivery station 2. Highly collaborative, dynamic, and innovative environment 3. Focus on quality, customer satisfaction, and creative problem solving **DESCRIPTION** --------------- The Amazon Logistics team is seeking a Shift Manager to join the AMZL Brazil team at our Delivery Station during either the day or night shift. As a Shift Manager, you will be responsible for leading the daily operations of a Delivery Station. Your role will involve providing support and leadership to Team Leaders, Operators, and Delivery Service Providers, as well as managing relationships and performance of external agencies. You will work in a highly collaborative, dynamic, and innovative environment where ideas are valued and experimentation is encouraged. Our goal is to develop creative and practical solutions to deliver the best outcomes for our customers. We seek professionals with a proven track record of excellence in quality and customer focus, who thrive in fast-paced and challenging environments, and who are prepared to operate in contexts of high ambiguity and constant change. If you enjoy challenges and are ready to lead and deliver results in an environment that combines the agility of a startup with the structure of a large enterprise, we want to meet you! Key job responsibilities * Be based at one of our delivery stations. Amazon operates 24 hours a day, 7 days a week; therefore, shift work—including weekends and holidays—will be part of this role; * Oversee operations focused on delivering Amazon orders directly to customers; * Support your team of operational leaders in the daily management of the delivery station. This includes workforce allocation, leading meetings, task assignment, and communication with internal and external suppliers; * Work with KPIs such as On-Time Dispatch, First-Day Delivery Success, and improving customer service; * Think analytically about project management with attention to detail, ability to influence others, and exceptional organizational skills; * Be metrics-obsessed and dive deep to quickly identify root causes and drive improvements; * Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Use exceptional problem-solving and communication skills to influence both business and technical audiences; * Provide daily support during the rollout/implementation of new systems/processes and collect feedback; * Map business requirements, understand business processes, study and analyze workflows, and design solutions; * Continuously use software and hardware tools to ensure normal day-to-day operations. Ensure associates have the appropriate tools to perform their jobs and coordinate repairs or replacements when necessary; * Communicate daily metrics and report exceptions to other Operations departments and across Amazon, as needed. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays **PREFERRED QUALIFICATIONS** ---------------------------- * Speak, write, and read in English * Knowledge of Kaizen and Lean methodology techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
