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Job Summary: We are seeking a professional to ensure customer retention and engagement, acting consultatively to maximize platform adoption and strengthen relationships. Key Highlights: 1. Focus on relationship-building, engagement, and value generation for customers 2. Strategic involvement in customer retention and sustainable portfolio growth 3. An environment with a strong culture, autonomy, and passion for education In 2026, our mission to simplify educational journeys is more challenging than ever! We seek people who love learning and teaching, who wish to transform the relationship between schools and families—and, of course, who love education! We’re constantly growing and need purpose-driven individuals with sparkle in their eyes and hands-on attitude to transform Agenda Edu into Latin America’s leading hub of educational solutions. Join us as **\#AgendaLover** and become part of our team! **Job Mission:** Ensure customer portfolio retention and engagement by acting consultatively to maximize platform adoption, strengthen school relationships, and generate opportunities for sustainable growth. **Responsibilities and Duties** * Serve as the primary strategic contact point for schools within your portfolio, focusing on relationship-building, engagement, and value generation; * Ensure revenue retention by proactively identifying and mitigating churn risks; * Monitor portfolio health by tracking metrics such as NPS, CSAT, Health Score, and engagement; * Conduct periodic meetings with accounts, facilitating performance reviews, strategic alignment, and action planning; * Ensure effective platform adoption by guiding best practices and supporting customers in extracting value; * Lead portfolio relationship management with a consultative mindset and a focus on customer success; * Identify and address churn risks, developing recovery and retention plans; * Track and directly act upon NPS feedback, driving experience improvements and strengthening customer bonds; * Support contract renewal processes when required; * Identify opportunities to make accounts healthy and ready for expansion (upsell and cross\-sell); * Analyze usage and behavioral data to generate insights on engagement, retention, and growth; * Maintain up-to-date CRM records, ensuring consistent documentation of the customer journey and portfolio evolution; * Collaborate cross-functionally with internal teams, delivering strategic customer feedback to drive continuous company improvement. **Requirements and Qualifications** * Experience or knowledge in Customer Success, retention, and B2B portfolio management; * Analytical capability to interpret metrics and make data-driven decisions; * Clear, empathetic communication with a consultative approach; * Organizational skills and ability to strategically manage a portfolio; * Proactive, inquisitive profile oriented toward value generation; * Owner mindset toward the portfolio, focused on retention, engagement, and revenue growth. **Differentiators:** * Experience with CRM tools; * Background in SaaS companies or the education sector; * Familiarity with metrics such as NPS, CSAT, Health Score, churn, and retention; * Experience in account renewal and expansion. **Additional Information** ***We are a school***—here, you’ll have ample space to learn, teach, and grow significantly; ***We are family***—we care for one another, respect our differences, and are always ready to help; ***We are purpose***—we are over 100 people passionate about education, striving daily to become better. Here, you’ll find a strong cultural environment offering great autonomy, active participation in creation—and most importantly: **be yourself!** **Additionally, our benefits include:** * Meal allowance via Flash card (flexible card), * Remote work allowance; * Health insurance (co-payment) and dental insurance (100% covered by the company); * Birthday Day Off; * Discounts on undergraduate and graduate programs at Unifor; * Discounts on airfare and accommodations; TotalPass. * Agenda Edu’s story began inside a school—thus, our purpose has always been—and remains—to ***engage people by simplifying educational journeys***. Founded 11 years ago as a digital agenda to improve school-family communication, we are now the Education SuperApp, market leader with over 3,000 partners across Brazil. We are now part of Bemobi S.A., a global company present in 47 countries and a pioneer in distributing and monetizing mobile digital service solutions, microfinance, and digital payments. We serve over 3 million users on our SuperApp who believe every day that the future of education is now. **Our Mission:** ----------------- *Engage people by simplifying educational journeys.* #### **Our Pillars:** *We are a school, because we want to keep learning;* *We are family, because it’s where everything begins;* *We are purpose, because we’re passionate about what we do.* #### **Our Values:** Sparkle in our eyes; Hands-on attitude; Willingness to help; Continuous learning; Respect for differences; Results make history. **Shall we go together?**
