Customer Service Agent

Description

Job Summary: Assisting passengers and customers by providing services such as reservations, ticketing, check-in, and baggage handling and support for special needs. Key Highlights: 1. Working in a dynamic and fast-paced aviation sector 2. Focus on customer service and continuous improvement 3. Opportunity to join a global team with strong values Details: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent and customized aviation solutions worldwide for an enhanced customer experience." We believe our people set us apart from the competition. At Swissport, we are guided by our core values of Caring, Doing the Right Thing, and Winning as a Team, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Provide all required and necessary services to passengers and customers.**Your Responsibilities** * Arrange reservations, ticketing, baggage dispatch, check-in, greet passengers and VIPs, and assist passengers with special needs (unaccompanied minors, physically disabled passengers, etc.); * Handle passenger complaints; * Inspect and verify passenger documentation; * Issue boarding passes and rebook passengers affected by delays and cancellations; * Manage baggage processing and calculate applicable fees when required; * Direct passengers to customs, immigration, and quarantine when necessary; * Make announcements when required; * Assist Ramp Agents to ensure wheelchairs, baby strollers, and checked baggage (verified by security) are available for loading and delivery to arriving passengers; * Operate equipment such as jet bridges, computers, and reservation and ticketing software; * Provide all work-related documentation; * Immediately report all incidents, accidents, and personal injuries to your immediate supervisor or Swissport’s Safety Department, in accordance with Swissport’s Safety Management System (SMS); * Act and safeguard so that facilities and/or services provided are not used for unlawful interference against civil aviation; * Comply with applicable laws, Swissport’s Standard Operating Procedures (SOPs), and policies; * Perform other related duties as assigned. **Your Profile** * Customer focus * Communication skills * Commitment to continuous improvement * Attention to detail * Ability to work under adverse weather conditions * Flexibility to work different shifts * Numerical aptitude * Ability to follow processes and procedures * Ability to work under pressure and under adverse weather conditions **What We Offer** * Meal Voucher * Transportation Voucher * Dental Care Plan * Life Insurance * Educational Benefits Program At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation!