**About Us:** Rosewood São Paulo is located in Cidade Matarazzo, a complex created through the transformation of historic buildings in the heart of São Paulo. **Our Values:** * Ownership: Thinking like entrepreneurs, we embrace our roles and responsibilities. We commit to tasks, goals, and fostering accountability through empowerment. * Passion: Passionate about our industry and enthusiastic about everything we do, we go beyond what is expected and required—and share contagious positive energy. * Collaboration: Excited by teamwork, we contribute to collective goals. We consistently recognize and celebrate our shared successes. * Innovation: Boundaries exist to be pushed. We are open, curious, and bold. We listen carefully before experimenting with new ideas. * Transparency: Mutual respect and honesty create a healthy environment. We are committed to authentic, open, and transparent communication at all levels. We stand up for one another and for what we believe in. Social Responsibility We are driven by a sense of purpose—to inspire, enrich, and positively impact people and the planet. We are committed to empowering people across our entire ecosystem and embracing a sustainability approach that places circular hospitality at the core of our business. We measure our success by the meaningful contributions we can make to the world through Rosewood Empowers and Rosewood Sustains. Diversity and Inclusion Commitment – Rosewood São Paulo We value diversity in all its forms and foster an inclusive, respectful workplace aligned with the principles of hospitality. All our positions are open to applications from people with disabilities (PCD) and underrepresented groups, in accordance with current legislation and our commitment to equitable opportunity. **Learn more at:** [1] https://www.rosewoodhotels.com/pt/sao\-paulo **What We’re Looking For:** We are seeking a professional to assume the Receptionist position at our luxurious hotel, renowned for delivering an extraordinary experience to our guests and clients. **Key Responsibilities:** * Perform courteous and efficient guest check-in and check-out, processing payments in accordance with hotel policies. * Anticipate guest needs, respond promptly, and maintain positive relationships. * Resolve complaints to ensure guest satisfaction. * Maintain comprehensive knowledge of hotel services, room types, rates, promotions, and availability status. * Operate property management systems (Opera) for guest registration, reservations, room blocks, and reporting. * Ensure accuracy of accounts, process adjustments, payments, and cash reports. * Answer telephone calls professionally and respond to requests such as wake-up calls, messages, and special requests. * Coordinate VIP arrivals, group check-ins, and overbookings, communicating relevant information to involved departments. * Prepare workstations, maintain organization, and uphold cleanliness and presentation standards. * Solicit guest feedback and manage express or late check-outs. * Follow security procedures and safeguard guest information confidentiality. **Key Requirements:** * High school diploma or equivalent. * Prior experience as a front desk agent in luxury hotels. * Attention to detail, organizational skills, agility, and sound problem-solving ability. * Ability to work with minimal supervision and maintain confidentiality. * Proficiency in hotel property management systems (Opera) and basic computer skills. * English proficiency required (speaking, reading, and writing); additional languages are a plus. * Physical capability to lift up to 25 kg, perform repetitive motions, and stand for extended periods. References Visible links 1. https://www.rosewoodhotels.com/pt/sao\-paulo