Field Customer Service Specialist

Description

Job Summary: The Field Customer Service Specialist supports supervision of customer service operations, ensures service quality, and standardizes operations to enhance the customer experience. Key Highlights: 1. Supports supervision in monitoring customer service operations. 2. Conducts visits to monitor processes and service quality. 3. Provides operational guidance and support to authorized teams. Konecta is seeking professionals from the Operations / Customer Service / Field Support area. The Field Customer Service Specialist is responsible for supporting the supervision of customer service operations, monitoring authorized service centers, and ensuring the quality of services delivered. This role involves analyzing service orders in the system, supporting service units, and monitoring operational processes—contributing to improved customer experience and operational standardization. **Key Responsibilities:** * Support supervision in monitoring customer service operations. * Conduct visits to authorized stores and service centers to monitor processes and service quality. * Supervise compliance with operational standards across service units. * Query and track service orders in the system. * Support authorized teams with operational guidance and best practices. **Requirements:** * Experience using management or customer service systems; * Experience in customer service, field support, or operations; * Strong communication, organization, and proactivity; * Availability for occasional external client visits. If you are ready to make a difference in employee service and wish to grow within a multinational company guided by purpose, mission, and identity, apply now! We are eager to learn about your profile and see how you can contribute to our mutual success! \#FeelThePulse Please note that Konecta is committed to diversity and social inclusion; therefore, all our job openings are open to individuals regardless of gender, race, sexual orientation, disability, or religion. All applications will be evaluated based on competencies and skills. Minimum Education: Bachelor's Degree Willingness to travel * Total Pass * Life Insurance * Health Plan * Dental Plan * Partnerships with educational institutions * Meal Allowance