Customer Success Assistant

Description

Job Summary: Betel Contabilidade is seeking a Customer Success professional with a strategic focus on retaining high-ticket customers, proactive service, and ensuring satisfaction. Key Highlights: 1. Strategic and preventive approach focused on customer retention 2. Customer service for high-ticket clients with emphasis on full satisfaction 3. Opportunity for growth and innovation within a solid company Betel Contabilidade, a company with over 20 years of experience, is opening an opportunity for a Customer Success role. Our mission is to provide accounting services and results-oriented consulting in an agile and secure manner, with an advanced level of reliability. We are looking for people eager to grow and innovate. ? **Requirements:** * Previous experience in customer service, preferably via WhatsApp. * Experience in Customer Success or related roles. * Excellent written and verbal communication skills. * Ability to quickly and efficiently resolve problems. * Organizational and multitasking skills, with a focus on customer service and tracking requests. * Accounting knowledge is desirable (a plus). **Responsibilities:** * Strategic and preventive approach focused on customer retention and churn prevention; * Customer service for high-ticket clients; * Understand customer needs and present effective solutions through phone calls, video calls, and email correspondence; * Identify and report process errors; * Maintain frequent relationship and contact with the customer base (farming); * Focus on full satisfaction of all company customers, providing\-them with a high-quality service experience; * Onboarding training for new customers.