Job Summary: Join a team of experts committed to creating unique experiences and helping people achieve their dreams, in an environment that values diversity and respect. Key Highlights: 1. Support Customer Service through digital channels 2. Assist in resolving customer requests 3. Provide support for issuing duplicate payment slips ### **What Inspires You?** We are more than just a major real estate company—we are an innovation-driven ecosystem offering solutions that shape the future of the market. Every day, we learn something new, enhance our skills, and broaden our perspectives. Here, you’ll find an environment where a sense of belonging is essential. We value diversity, mutual respect, and care for one another. Our commitment to social and environmental responsibility guides our actions, reflecting our care for employees, customers, and partners. If what inspires you is growth, knowledge sharing, and contributing to transforming lives through your work, this is your place! Join a team of experts dedicated to creating unique experiences and helping people achieve their dreams. Our purpose goes far beyond real estate—it’s about **building homes and stories!** So, are you ready to join this journey and build the future with us? Come be Guarida—where **everything we do is to help you live better!** ### **Responsibilities and Duties** * Support Customer Service through digital channels (WhatsApp, Web, and email), following training provided by the department, ensuring high service quality; * Assist in resolving requests received via digital channels; * Support logging of demands processed or forwarded to specialized departments within the team’s systems; * Assist in updating customer registration data; * Provide support for issuing duplicate payment slips, clarifying possible questions; * Assist in providing income tax statements; * Support customer interactions according to observations made during monitoring. ### **Requirements and Qualifications** * Currently enrolled in High School (1st, 2nd, or 3rd year); * Attending classes during evening hours; * Schedule: 6 hours/day (Monday to Friday) — availability to work either from 8:30 AM to 2:30 PM OR from 11:30 AM to 5:30 PM; * Location: Centro Branch; * Work model: 100% in-person; * Proficiency/familiarity with digital channels (social media, WhatsApp); * Strong communication and writing skills; * Eagerness to learn and grow professionally! ### **Additional Information** We offer the following benefits: * Internship stipend: R$ 800.00; * Transportation allowance: Based on usage (no payroll deduction); * Pluxee Benefits Card (Meal and/or Food); * On-site cafeteria; * Guarida Academy, our personal and professional development platform; Minimum Education Level: High School (Secondary Education) * Guarida Academy * Transportation allowance * Corporate University * Internal employee incentive programs * Cafeteria * Meal voucher * Food voucher