Job Summary: Technical Consultant Assistant to provide operational and administrative support in customer service and workshop service workflows, ensuring organization, agility, and quality. Key Highlights: 1. Provide operational and administrative support in customer service 2. Ensure organization, agility, and quality in the service workflow 3. Serve customers in person, by phone, and through digital channels We are a multi-brand group engaged in the sale of new and used vehicles, accessories, vehicle leasing, fleet management, insurance, after-sales services through our network of dealerships, as well as vehicle rental (mobility) services. We are seeking a **Technical Consultant Assistant** to provide operational and administrative support to the Technical Consultant in customer service and workshop service workflows, ensuring organization, agility, and quality at every stage of the process—from vehicle reception to delivery to the customer. If you are an agile professional who delights customers and values excellence in results, join our ***team***! ***We are Grupo NewChase—and we grow together!*** **Responsibilities and Duties** * Serve customers in person, by phone, and through digital channels, providing initial support, clarifying doubts, and appropriately directing them to the Technical Consultant. * Receive scheduled and walk-in customers, performing a pre-service vehicle checklist—including identifying damages, mileage, safety items, and reason for visit. * Print and organize the next day’s Pre-Work Order (Pre-OS) and scheduled maintenance orders, ensuring all documents are prepared and available for daily service. * Assist in opening the Work Order (WO) based on information gathered during customer service and the vehicle checklist. * Monitor service progress with the technical team (mechanics and other professionals), ensuring all necessary steps are completed within agreed timelines. * Support the technical vehicle delivery to customers, conducting final verification, exit checklist, and confirming that all services have been correctly performed. * Request and monitor relevant departments for service execution, ensuring availability within established deadlines. **Requirements and Qualifications** **You:** * Have completed high school; * Have experience in customer service (in-person and telephone); * Possess basic Excel knowledge. **Preferred Qualifications:** * Knowledge of automotive mechanics, bodywork, or automotive painting is a plus. * Valid Brazilian driver’s license (Category B) is desirable. * Technical or vocational training in Automotive Mechanics or related fields is desirable. * Experience in mechanical workshops, dealerships, or administrative roles supporting technical areas is desirable. **Additional Information** **What We Offer:** * Competitive market-based salary; * Health insurance; * Dental insurance; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass) — extended to up to 3 dependents; * Free telemedicine — extended to spouse, children; * Free psychological counseling — extended to spouse, children; * Discounts on undergraduate, postgraduate, MBA, and fully online English courses; * Corporate University; * Employee recognition program for tenure; * Pregnancy care program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a mobility group recognized nationally in the automotive market, with over 30 years of excellence in service and continuous growth. Our journey began in 1991 in Vitória da Conquista/BA, and today we operate across eight Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our business, currently operating more than 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Used Vehicles. Additionally, we operate the Customer Retention Center—the Group’s hub responsible for all digital strategy and monitoring. Learn more about our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT GRUPO NEWCHASE YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal development; * Professional development programs. **JOIN US IN THIS JOURNEY!** Grupo NewChase stands out for its constant pursuit of innovation and humanization, focusing all efforts on a single purpose: “Delivering the best results in excellence to our customers, employees, and partners—recognized for our #SpeedAndQuality DNA.” We are market leaders for all the brands we represent!
João Silva
Indeed · HR
João Silva
Indeed · HR
