Operational Manager - Camocim

Description

Job Summary: Operational Manager focused on departmental coordination, team management, and process optimization to ensure excellence in hotel services. Key Highlights: 1. Leadership and integration of all hotel operational departments 2. People management, HR, and administrative routines 3. Focus on service quality and customer satisfaction * **OPERATIONAL MANAGER** * **Working Hours and Days:** * 9:00 AM to 5:20 PM; Daily working hours: 7 hours and 20 minutes (plus \+ 1 hour break); Working days: Monday, Tuesday, Thursday, Friday, Saturday, Sunday * **Fixed Day Off:** Employment type: **CLT** **Salary:** 6\.500,00Benefits: **Housing:** Standard simple house with basic furniture or housing allowance within the village; **Transportation:** Availability of a quadricycle for the manager’s use, with maintenance and associated costs borne by the manager; Employee meals: 1 daily meal included at the hotel; Discounts: 30% discount at the hotel’s restaurant; Birthday day-off. **Location:** CAMOCIM\-CE. **Requirements: Responsibilities:** * Proficiency in Microsoft Office Suite; * Familiarity with technology and management systems; * Fluency in English; * Flexibility — willingness to adjust schedules and adapt to various operational situations; * Education: Not mandatory, but a degree in Hospitality or Hotel Management is preferred; * Prior experience in beachfront hotels or coastal inns, preferably in Ceará; * Experience with F&B operations; * Experience in people management, HR, and administrative routines; * Coordinate and integrate all hotel operational departments and related areas (accommodation, F&B, maintenance, front desk, housekeeping, and events); * Operational responsibilities (daily routine): Manage work schedules, time tracking, and overtime bank; * Monitor and present performance indicators — occupancy rate, average check, costs, sales targets, and customer satisfaction; * Develop and implement procedures, routines, and operational workflows, ensuring standardization and service quality; * Participate in financial and budgetary planning, proposing improvements and actions to optimize costs and profitability; * Lead and promote social projects linked to the local community and employee human development; * Lead the marketing and sales team with strategic vision to strengthen the brand, increase sales, and consolidate the property’s positioning; * Monitor and validate operational checklists across all departments; * Supervise and ensure cleanliness, maintenance, and upkeep of facilities; * Supervise quality control of accommodation and F&B services, including mise-en-place standards, hygiene, presentation, and service delivery; * Directly oversee kitchen and bar operations, ensuring compliance with procedures and production/service quality; * Monitor and direct preventive and corrective maintenance services; * Ensure each department fulfills its routines and goals, promoting interdepartmental collaboration. * Customer Service and Relationship Management: * Actively participate in guest and customer reception and service, ensuring the experience reflects the property’s excellence standards; * Follow up on post-service interactions and address requests and feedback; * Promote hospitality and relationship-building initiatives in partnership with the concierge department. Job Type: Full-time CLT Pay: R$6\.500,00 \- R$6\.501,00 per month Benefits: * Housing allowance * Company mobile phone * Meal voucher * Transportation voucher * Company vehicle