The 3corações Group is built by people—first and foremost, passionate about what they do. We take pride in growing through the strength of our work and moving forward, ever farther, without forgetting our essence and our values. It is through our simple way of being that we celebrate the diversity of people and the flavorful experiences that interweave stories. The result is a company offering quality products, happy employees and consumers, and suppliers and partners integrated into a shared mission: delivering pleasurable experiences that foster joy and well-being, building lasting bonds and generating value for everyone. Savor a world of possibilities at Brazil’s largest coffee company! Learn more at www.3coracoes.com **Responsibilities and duties** * Conduct active collection from delinquent clients (B2B – PJ), analyzing each debt’s profile to apply the most effective outreach strategy; * Lead agile and persuasive negotiations via WhatsApp, ensuring correct, courteous, and solution-oriented written communication; * Issue invoices, calculate contractual interest and penalties, and formalize debt acknowledgments in accordance with company policies; * Analyze requests for payment deadline extensions due to various reasons. **Requirements and qualifications** **Education** * Currently pursuing a bachelor’s degree in Business Administration, Accounting Sciences, Management Processes, or related fields. **Required** * Proven experience in collections and credit recovery; * Experience with collection CRM systems, automatic dialers, and WhatsApp; * Proficiency in written and spoken Portuguese. **Additional information** **Benefits** * Shared Health Insurance Plan; * Dental Insurance Plan; * Transportation Allowance; * Meal Allowance; * Monthly Product Kit; * Telemedicine and Online Therapy fully covered by the company (extended to dependents); * Life Insurance; * Wellhub. The ***3corações*** Group is a company of **passionate people**, driven by **the strength of our work**, honoring our roots and essence as we move ever farther. We are an **innovative and entrepreneurial** people who **care** for our employees and deliver **pleasurable experiences** to everyone we engage with. Our story began in 1959, in the interior of Rio Grande do Norte. With our **distinctive character**, **innovative and entrepreneurial spirit**, we became the **national leader** in the roasted and ground coffee and cappuccino segment, and the **second-largest player** in soluble coffee. In 2013, we launched the TRES multi-beverage machines solution, offering over 30 capsule-based beverage flavors; in 2020, through a *joint venture* with Positive Company, we entered the plant-based market, offering our consumers 100% natural, plant-derived products. Our portfolio also includes soluble coffee, ready-to-drink cappuccino, chocolate milk drink, coffee with milk, soft drinks, corn derivatives, coffee filters, and filter holders. We are more than 8,000 passionate hearts committed to building a better country and a better world. **We respect and value all people and cultures, believing that diversity enriches our workplace**. We seek individuals eager to roll up their sleeves and collaborate effectively. Join ***3corações*** and add your heart to ours!