Hello! At Altio, we are looking for new talents to join our team! We are a young company committed to the quality of the services we provide and to our customers’ satisfaction. Above all, we value the people who make all this happen. We work diligently and with dedication to ensure our employees’ personal and professional satisfaction. **We have openings for: Back Office Telecommunications Analyst – Vehicle Rental Company** **Benefits:** \* * Salary: R$ 2.093,52; \* * Flexible VR/VA Card: 15.83 (daily amount); \* * Golden Farma; \* * Health plan expense reimbursement: R$ 180.00; \* * Transportation Allowance: credited directly onto the transit pass; \* * Partnerships with educational institutions; \* * Daycare Assistance. \* * Life Insurance \* **Responsibilities and Duties:** \* * Analyze and process vehicle rental requests; \* * Support vehicle release and return processes; \* * Handle and monitor claims related to vehicle rentals; \* * Validate documents and information; \* * Resolve pending issues and ensure process compliance; \* * Maintain updated data in systems; \* * Ensure agility and quality in back office deliverables. \* * Hybrid operations involving telephone support and email handling (Back Office) focused on automobile claims \* **Requirements and Qualifications:** \* * Minimum age of 18 years; \* * Proficiency in Microsoft Office Suite; \* * Prior experience in back office routines; \* * Excellent written and verbal communication skills; \* * Strong organizational skills and attention to detail; \* * Ability to work collaboratively and manage multiple tasks; \* * Basic knowledge of insurance. \* **Preferred Qualifications:** \* * Experience in the vehicle claims segment \* * Human-centered customer service \* **Work Model:** \* * Shift schedule: 5x2 — Monday through Friday (including holidays); \* * On-site; \* * Working hours: 09:48 AM to 6:00 PM; \* * Work location: Vila Olímpia \* Job Type: Full-time CLT Benefits: \* * Medical assistance \* * Dental assistance \* * Daycare assistance \* * Education assistance \* * Profit-sharing program \* * Meal allowance \* * Food allowance \* * Transportation allowance \* Benefits * Daycare assistance * Pharmacy partnership * PLR (Profit-Sharing Program) * Cafeteria * Dental assistance * Meal allowance * Food allowance * Transportation allowance * Life insurance * Health plan expense reimbursement Work Location Avenida Chedid Jafet, Vila Olímpia, 222, São Paulo – São Paulo, 04551-065, Brazil Job Type: Full-time CLT Compensation: R$2.093,52 per month Benefits: * Dental assistance * Daycare assistance * Meal allowance * Food allowance * Transportation allowance Screening Question(s): * Do you have experience in the insurance sector? * Have you handled complaints via Reclame Aqui, Gov.br, Anatel, Procon, or related agencies? * Are you willing to work on-site in Barra Funda, Monday through Saturday? Experience: * Back office (Mandatory)