Job Summary: The Technical Consultant Assistant will provide operational and administrative support to the Technical Consultant in customer service and the workshop's service workflow. Key Highlights: 1. Serve customers in person, by phone, and through digital channels 2. Provide support for the workshop's service workflow 3. Ensure organization, agility, and quality throughout the process We are a multi-brand group engaged in the sales of new and used vehicles, accessories, consortia, fleet management, insurance, and after-sales services across our network of dealerships, as well as vehicle leasing (mobility). We are seeking a **Technical Consultant Assistant** to provide operational and administrative support to the Technical Consultant in customer service and the workshop's service workflow, ensuring organization, agility, and quality at every stage of the process—from vehicle reception to delivery to the customer. If you are agile, customer-focused, and committed to excellence in results, join our ***team***! ***We are Grupo NewChase—and we grow together!*** **Responsibilities and Duties** * Serve customers in person, by phone, and through digital channels—providing initial support, answering questions, and appropriately directing them to the Technical Consultant. * Receive both scheduled and walk-in customers, performing a pre-service vehicle checklist—including identifying damages, odometer reading, safety items, and reason for visit. * Print and organize the next day’s Pre-Work Order (Pre-OS) and scheduled maintenance orders, ensuring all documents are prepared and available for daily service operations. * Assist in opening the Work Order (WO) based on information gathered during customer interaction and the vehicle checklist. * Monitor service progress with the technical team (mechanics and other professionals), ensuring all required steps are completed within the scheduled timeframe. * Support the technical vehicle handover to the customer—performing final verification, exit checklist, and confirming all services were correctly executed. * Request and monitor relevant departments to perform required services, ensuring availability within established deadlines. **Requirements and Qualifications** **You:** * Have completed high school; * Hold an active Category B driver’s license; * Have prior experience in customer service; *The \#GrupoNewChase is your place!* **Preferred qualifications (not mandatory):** Basic knowledge of automotive mechanics, bodywork, or automotive painting; * **Additional Information** **What we offer:** * Competitive market-based salary; * Health insurance plan; * Dental insurance plan; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass)—available for up to 3 dependents; * Free telemedicine—available for spouse, children, and dependents; * Free psychological counseling—available for spouse, children, and dependents; * Discounts on undergraduate, postgraduate, MBA, and fully online English courses; * Corporate University; * Employee recognition program based on tenure; * Maternity care program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a mobility group with national leadership in the automotive market, boasting over 30 years of service excellence and continuous growth. Our journey began in 1991 in Vitória da Conquista/BA, and today we operate across 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our business, currently operating over 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Used Vehicles. Additionally, we operate the Customer Retention Center—the department responsible for the Group’s entire digital strategy and monitoring. Learn more about our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT GRUPO NEWCHASE YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal development; * Professional development programs. **JOIN US IN WRITING THIS STORY!** Grupo NewChase stands out for its constant pursuit of innovation and human-centered values, focusing all efforts on a single purpose: “Deliver the best possible outcomes to our customers, employees, and partners—recognized for our DNA of \#SpeedandQuality” We are market leaders across all brands we represent!
João Silva
Indeed · HR
João Silva
Indeed · HR
