Junior Customer Experience Analyst

Description

Job Summary: We are seeking a proactive and communicative professional for guest service, with a focus on emotional intelligence, organization, and teamwork—preferably with experience in tourism. Key Highlights: 1. Proactive guest service and excellent communication 2. Teamwork and alignment with various departments 3. Emotional intelligence and resilience to handle unforeseen situations Description: Apply quickly via email: Requirements and Qualifications: Desired/essential requirements: * Proactivity and sense of urgency to manage diverse and simultaneous demands; * Excellent verbal and written communication skills, with the ability to interact with guests of various profiles; * Clarity and empathy in message, email, or phone-based interactions; * Emotional intelligence and resilience to handle high-pressure situations and unforeseen events; * Organization, agility, and attention to detail; * Ability to work effectively in teams and maintain alignment across departments (finance, operations, performance, and commercial); * Knowledge of customer success metrics and customer experience; * Prior customer service experience is desirable; * Familiarity with the short-term rental or tourism market is a plus. Benefits: Transportation allowance, meal allowance, Gympass Work Schedule: Mon–Fri: 08:00–17:00 (1-hour lunch break); Sat: 08:00–12:00 Skills: Education: Completed bachelor's degree in Administration, Marketing, or Tourism 2512130202201917129