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Administrative Assistant - Customer Success

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Professional responsible for scheduling, customer service and retention, technical support, and demand follow-up. Key Highlights: 1. Focus on customer service and relationship management 2. Technical department support and demand management 3. Requires empathy, proactivity, and organization **Working Hours:** Monday to Friday: 8:00 AM to 12:00 PM / 2:00 PM to 6:00 PM Saturday: 8:00 AM to 12:00 PM **RESPONSIBILITIES:** * Scheduling installations and deliveries in the system; * Scheduling pickups; * Customer retention and relationship management; * Conducting customer satisfaction surveys; * Responding to emails and customer service messages; * Handling complaints and recording them in the system; * Providing support to the technical department; * Monitoring demands and ensuring high-quality service. **REQUIREMENTS:** * Completed high school education; * Experience in customer service; * Basic knowledge of Excel and Microsoft Office Suite; * Strong verbal and written communication skills. **EXPECTED PROFILE:** * Empathy; * Proactivity; * Organization; * Clarity and conciseness; * Active listening; * Problem-solving ability; * Good interpersonal skills.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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