Description
Job Summary:
Professional responsible for scheduling, customer service and retention, technical support, and demand follow-up.
Key Highlights:
1. Focus on customer service and relationship management
2. Technical department support and demand management
3. Requires empathy, proactivity, and organization
**Working Hours:**
Monday to Friday: 8:00 AM to 12:00 PM / 2:00 PM to 6:00 PM
Saturday: 8:00 AM to 12:00 PM
**RESPONSIBILITIES:**
* Scheduling installations and deliveries in the system;
* Scheduling pickups;
* Customer retention and relationship management;
* Conducting customer satisfaction surveys;
* Responding to emails and customer service messages;
* Handling complaints and recording them in the system;
* Providing support to the technical department;
* Monitoring demands and ensuring high-quality service.
**REQUIREMENTS:**
* Completed high school education;
* Experience in customer service;
* Basic knowledge of Excel and Microsoft Office Suite;
* Strong verbal and written communication skills.
**EXPECTED PROFILE:**
* Empathy;
* Proactivity;
* Organization;
* Clarity and conciseness;
* Active listening;
* Problem-solving ability;
* Good interpersonal skills.