WE WANT YOU ON OUR TEAM! We are proud to say that we are part of a team of more than 4,000 employees working synergistically in over 150 cities, and that we are the driving force behind the construction and evolution of Grupo Zelo. To fulfill our mission, we need people who take pleasure in serving, who inspire and transform. Here, our mission is to inspire care at all times—this means respecting and promoting diversity and inclusion in all positions. JOIN GRUPO ZELO! Please note that all our positions are open to persons with disabilities (PcD). WHAT YOU WILL DO: * Attend to delinquent customers, regularizing contracts, receiving and verifying payments, formalizing payment clearance, and reporting information through departmental controls, ensuring accurate transmission of information and funds; * Support in-person, telephone, and/or email customer service for internal and external clients by providing information, identifying the nature of requests, directing them to responsible departments, and contributing to excellence in service delivery at the unit; * Manage the dispatch and receipt of registered mailbags, recording document entry and exit, performing sorting, verification, and distribution to comply with departmental procedures; * Assist in preparing reports, forms, and spreadsheets: collecting data; developing and updating control spreadsheets; drafting reports, memoranda, and other administrative documents; * Organize various departmental documents and files, classifying them according to pre-established criteria and archiving them per departmental procedures, to ensure document preservation, control, and organization; * Support management in administrative tasks within the department, assisting in monitoring and executing activities. WHAT WE NEED: * Completed high school education * Basic computer skills * Customer service experience DESIRED: * Practical experience with Excel DOES THIS POSITION MATCH YOUR PROFILE? APPLY NOW AND JOIN THIS SUCCESSFUL TEAM! Job type: Full-time, Permanent CLT Compensation: Starting at R$1.539,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Food voucher * Transportation voucher