Telemarketing Operator (Customer Service)

Description

Job Summary: Vistel Telecom is seeking a Telemarketing Operator (Customer Service) for on-site work, focused on communication, organization, and problem resolution to ensure a positive customer experience. Key Highlights: 1. Customer support via phone and chat for assistance and service requests 2. Focus on communication, organization, and resolution of customer issues 3. Basic internet support and escalation to technical support Job Description **Vistel Telecom** currently has an open position for a **Telemarketing Operator (Customer Service)**, to be based on-site in Fortaleza. We are looking for communicative, organized professionals with a strong focus on customer service who enjoy solving problems and contributing to a positive customer experience. Main Responsibilities * Customer support via **phone and chat** * Opening and logging **service requests in the system** * Basic support related to **internet connectivity** * Escalating issues to **technical support**, when required * Recording and updating information in the customer service system Requirements * **Completed high school education** * **Basic computer skills** * Proficiency in the **Microsoft Office suite** * **Excellent oral and written communication skills** * Organized profile with a problem-solving orientation Preferred Qualifications * Experience in **telecommunications** * Prior experience in **call centers or customer service** Job Details **Location:** Fortaleza – CE (100% on-site) **Work schedule:** 6 days on / 1 day off **Working hours:** 2:00 PM to 8:20 PM Benefits * Meal allowance: **R$ 20.00 per day** * Transportation allowance * **Commission based on achieved performance indicators** * **50% discount on internet plans** * Access to **streaming services** How to Apply Send your resume to: **WhatsApp:** (85\) 99239\-5856 **E\-mail:** pablo.mateus@vistel.com.br Employment type: Full-time CLT Salary: R$1\.621,00 \- R$2\.200,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site