Description: * Completed or ongoing undergraduate degree; * Knowledge of ITIL and incident management methodologies; * Prior experience in incident management. Advantages: * ITIL 4 Foundation certification or higher; * Agile methodology knowledge (Scrum, Kanban) and collaboration tools (Teams, Slack, Jira, Confluence) are desirable. * Manage IT incidents, including coordination of technical teams, communication with stakeholders, and documentation of actions taken; * Analyze incidents to identify trends and improvement opportunities; * Work with the IT team to develop and implement corrective action plans; * Collaborate with other IT teams to enhance resilience and incident response capability. 2512200202551929803