Join a company that loves transforming with technology and embraces diversity in all its forms! **Responsibilities and duties** Provide technical support by phone, chat, remote access, and in person; Diagnose and resolve hardware and software issues; Manage incident records and administrative controls, meeting SLAs; Deliver IT equipment to users; Maintain updated records and organize technical incidents; Follow scripts and procedures for issue resolution; Close incidents and requests, ensuring proper documentation. **Requirements and qualifications** **Mandatory:** Maintenance and technical support for microcomputers, printers, and network assets OPERATING SYSTEMS \- Windows HIGH SCHOOL \- COMPLETED **Additional information** **Desirable:** Knowledge of structured cabling and Linux servers AGILITY \- KANBAN HIGHER EDUCATION \- COMPLETED ENGLISH \- BEGINNER Want to learn more about us and join the team building the future? **\#JoinSpreader** **Transforming the world with technology** We are nearly 2,500 Spreaders, spread across 22 Brazilian states through Spread Anywhere, enabling us to work **100% remotely**, depending on the employment model. We are digital, hyperconnected, and wherever we are, we practice daily one of the core values deeply embedded in our culture: \#collaboration. **Innovation to develop the future** Spread is an innovation company with 41 years of history, offering comprehensive solutions in technology and digital business. Currently, we have a robust portfolio of services, including application development, Quality Assurance, IT Outsourcing, Talent on Demand, as well as AI-based solutions development, and SAP and S/4HANA consulting and implementation. We adopt a customer-centric approach, where customer experience is our top priority and guides our actions and strategies. This commitment is reflected in our NPS score of 75 points—a metric placing us in the quality zone and confirming our customers’ trust and satisfaction. **Diversity, Equity & Inclusion** Here, diversity and inclusion are not just words, but a genuine commitment. We strive to ensure all Spreaders feel **valued, respected, and empowered** to reach their full potential. We recognize that true diversity goes beyond superficial aspects and encompasses a broad range of characteristics, such as gender, ethnicity, sexual orientation, age, and abilities.