Aoop is in a phase of **strong expansion**, increasing its presence in **global and strategic projects**, supporting international clients and high\-complexity ServiceNow initiatives. We are looking for **Technical Consultants** who want to work in an environment with **international exposure**, challenging projects, and high business impact. In this role, you will contribute to **global deliveries**, and accelerate your technical and professional growth. If you are seeking fast career development, autonomy, and real challenges at a global scale, the Shark Team is the right place for you. **What you will find at Aoop:** * Strategic and global projects with international exposure * A collaborative, technical, and results\-driven environment * Autonomy to be the protagonist of your own career * Accelerated growth with continuous development incentives * Work from anywhere (\#AnywhereOffice) **Responsabilidades e atribuições** **Responsibilities** * Gather and map business requirements based on **ServiceNow platform best practices** * Lead **process workshops** and promote best practices with global clients and teams * Write **user stories**, structure backlogs, and plan **Sprints** using **Scrum methodology** * Collaborate closely with technical teams to monitor development, integrated testing, and functional testing of ServiceNow solutions * Ensure alignment between business needs, technology, and client strategy in **international projects** **Requisitos e qualificações** ### **Requirements and Qualifications** For this position, the following are **mandatory**: * Experience implementing **ServiceNow** or similar platforms, working in at least one of the following modules: **ITSM, ITBM, or CSM** * **Experience leading or driving platform and solution implementations** * **Solid experience with Agile methodologies (Scrum)** * **Advanced English** for daily communication in global projects (**mandatory requirement**) * Strong communication and interpersonal skills across different levels, with experience delivering **presentations and workshops** * **Mandatory ServiceNow certifications**: o **CSA (Certified System Administrator)** **o CIS (Certified Implementation Specialist)** and/or **CAD (Certified Application Developer)** ### **You will stand out if you have:** * Previous experience working on **global or international projects** * **Strong ability to operate in multicultural environments** * **A consultative, analytical, and solution\-oriented profile** **Informações adicionais** At Aoop, you will have access to the following benefits: **Flexible Benefits:** Meal and Food Allowance. **Health Insurance:** SulAmérica Health Plan – 100% company\-paid, with no co\-payments. **Dental Plan:** SulAmérica Dental Plan – 100% company\-paid. **Home Office Allowance.** At Aoop, **\#HappinessMatters**, so we strongly support your mental health and overall well\-being through our **Boon Benefits Program**, including: **Quality of Life \& Well\-being:** Access to Wellhub (formerly Gympass). **24/7 Digital Healthcare:** Telemedicine available every day, at any time. **Chronic Care Management:** Personalized and multidisciplinary support. **Social Support:** Access to social workers, legal guidance, and financial counseling. **Emotional Health:** Mental health check\-ups, psychotherapy sessions, and emergency support services. **Education \& Career Development:** Partnerships offering professional development tracks with over 80 courses, including Undergraduate, Postgraduate, Extension, and Specialization programs. **Anywhere Office:** 100% remote work model. **Additionally:** **Shark Academy:** Our internal learning hub responsible for developing Aoopers, offering continuous training and 100% company\-funded certifications. **\#SharkTeam:** Knowledge sharing and collaboration with a team recognized as a market reference. **Startup Culture:** Fast\-paced environment with accelerated professional growth. **Aoop Lovers:** A gamification program where you can have fun, engage with the team, and redeem your earned points for amazing rewards. We are a technology\-driven company; our team is passionate about innovation and about doing incredible things. Here, we work with people—and for people. We believe that, together, we have the power to transform companies, making them more efficient and digital, helping lighten the daily workload of their professionals. Our focus is on **\#temqueserfeliz**, meaning we love what we do. We practice respect in a diverse environment because we believe people are the protagonists of any transformation. Oh, and you can work from wherever you want—from any corner of the world—because we operate under the \#anywhereoffice model. **A LITTLE MORE ABOUT US:** We are the market leader in ServiceNow! The company with the largest active portfolio of clients and projects. Our Aoopers are specialists in Total Experience (TX) culture—that is, creating shared and complete experiences, along with a more integrated approach toward our clients and collaborators. This means we operate across four fronts: Multi Experience (MX), Customer Experience (CX), Employee Experience (EX), and User Experience (UX). Our work encompasses Consulting \& Advising, service design, implementation and integration of hyperautomation platforms, and employee enablement for sustained success—all aimed at delivering enchanting experiences beyond technology. Throughout our journey, thanks to our \#sharkteam, we consistently achieve major accomplishments and recognition. We are **ELITE ServiceNow partners**, highlighted for **excellence in the "ISG Provider Lens ServiceNow Ecosystem Partners Brazil 2021, 2022 and 2023" study**, hold the **"ATP ServiceNow" badge**, and were honored as **two\-time champions (2022 and 2023)** in the **“Americas Emerging Growth Markets” category**. Most recently, we were certified as a **Great Place to Work!** Here, we know that together we are stronger and capable of doing incredible things! **\#vemseraooper \#temqueserfeliz \#encantamosjuntos**