JUNIOR CUSTOMER SERVICE REPRESENTATIVE (Pacatuba)

Description

Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues—requiring proactivity and empathy. Key Highlights: 1. Customer service, proactivity, and empathy. 2. Communication and problem-solving skills. 3. Proactive, solution-oriented, communicative, and courteous profile. **Job Description:** ---------------------- The Customer Service Representative role involves providing customer service, delivering information, clarifying doubts, and resolving issues. The professional must possess communication skills, be proactive, and demonstrate empathy to handle diverse situations. **Mandatory Requirements:** ------------------------------ Completed high school education; 18 years of age or older; Basic or intermediate Microsoft Office package; Basic computer literacy; Strong oral and written communication skills; Customer service experience; **Desirable Requirements:** -------------------------- Familiarity with customer service targets and systems; Proactive, solution-oriented, communicative, and courteous profile. **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Salary:** ------------ $1,714\.28 **Benefits:** --------------- Meal allowance (R$25.56 daily) Health and dental insurance Transportation allowance SESC partnership **Work Location:** ---------------------- LOGOS \- ENEL in Pacatuba **Working Hours:** ------------------------ Monday to Thursday: 7:30 AM to 5:30 PM; Friday: 7:30 AM to 4:30 PM **Additional Information:** --------------------------- WEEKLY WORKLOAD: 44 hours — 8 hours per day plus 1-hour break. Monday to Thursday: 7:30 AM to 5:30 PM; Friday: 7:30 AM to 4:30 PM