**Job Description:** We are looking for a Process and Quality Analyst to standardize, continuously improve, and ensure the quality of internal processes, as well as support project governance. **What You’ll Do Daily:** * Map, document, and review internal processes; * Develop, standardize, and update workflows, policies, procedures, and templates; * Monitor quality, productivity, and process performance indicators; * Conduct analyses to identify failures, bottlenecks, and improvement opportunities; * Propose and implement continuous improvement initiatives; * Support internal audits and ensure compliance with methodologies and standards; * Work with departments to ensure adherence to established processes. **What We Expect From You:** * Experience in process mapping and improvement; * Knowledge of BPM, KPIs, and quality management; * Familiarity with project management methodologies (agile and/or traditional); * Strong analytical skills, organizational ability, and effective communication; * Experience with process mapping and management tools. **Benefits That Care For You:** * Transportation allowance and meal voucher; * Health insurance plan (opt-in); * TotalPass: Access to gyms and wellness services across Brazil; * Clude Saúde: 24/7 telemedicine, 2 free monthly psychological consultations, discounts on lab tests, medications, and more; * On-site fitness classes during working hours; * Discounts at educational institutions.