Customer Service Consultant (Neighborhood: Dunas)

Description

Job Summary: A customer service professional to provide technical support, monitor service orders, and clarify customer inquiries, acting as the interface between customers and the technical team. Key Highlights: 1. Provide customer service and technical support. 2. Act as the interface between customers and the technical team, ensuring clarity. 3. Customer service experience, preferably in the automotive sector. **Responsibilities:** * Provide in-person, telephone, and/or digital customer service, offering support related to technical assistance services. * Monitor service orders, execution deadlines, and inform customers about repair progress. * Clarify questions regarding warranties, services performed, replaced parts, and costs. * Act as the interface between customers and the technical team, ensuring information clarity and service quality. * Record customer interactions and incidents in the system, ensuring information organization and traceability. * Conduct the **SMD Quality Survey**, contacting customers after service completion to assess satisfaction levels. **Requirements:** * Prior customer service experience, preferably in the automotive or technical assistance sector. * Basic knowledge of workshop processes, service orders, and warranties. * Familiarity with administrative routines and document organization. * Strong written communication skills for formal record-keeping and customer follow-up. Employment Type: Full-time, CLT permanent contract Compensation: R$1\.660,00 per month Benefits: * Medical insurance * Dental insurance * Partnerships and commercial discounts * Food allowance * Meal voucher * Transportation allowance Work Location: On-site