A company in the metal-mechanical sector is seeking an After-Sales Manager in Passo Fundo. Imentor Coach offers coaching and personal development services. Its focus is to help individuals and teams achieve their goals and maximum potential. **Responsibilities:** Lead and develop after-sales department teams. Define and implement strategies to ensure customer satisfaction and loyalty. Monitor and analyze after-sales performance indicators (KPIs). Ensure the quality of products and services delivered post-sale. Manage technical and commercial relationships with high-value customers. Optimize internal processes for technical support, warranty, and assistance. Previous roles such as Customer Service Supervisor, Technical Support Coordinator, Relationship Manager, or Customer Satisfaction Manager may indicate alignment with some of the activities of this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Above 10.000,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: Permanent — On-site. * Duration: Full-time * Working hours: To be determined.