Monitoring Operator / Customer Support

Description

Job Summary: The Monitoring Operator / Customer Support is responsible for tracking cargo from dispatch to final delivery, ensuring communication, security, and post-sales support to customers. Key Highlights: 1. Focus on after-sales service and customer satisfaction 2. End-to-end monitoring of cargo journey 3. Opportunity for growth within an expanding company **About the Company** J Express is a growing company in the air freight and delivery sector. Although it has specialized in air cargo for nearly 2 years, it has over **10 years of experience in the delivery segment**, having started its operations as office boys. Today, it serves major companies and seeks professionals who wish to **grow alongside the company**, contributing to service quality and customer relationships. **Position** **Monitoring Operator / Customer Support** **Prerequisites** * **Completed high school education** * Strong **verbal and written communication skills** * Experience in customer service * Attention to detail and organizational skills * Proficiency in Excel **Desirable / Preferred Qualifications** * **Prior experience in cargo monitoring, customer support, or logistics** * **Bachelor’s degree in Logistics, Business Administration, or related fields** (completed or in progress) * Familiarity with operational routines and after-sales processes **Working Hours** * **Monday to Friday:** from **7:30 AM to 5:00 PM**, with a **1.5-hour lunch break** * **Saturday:** from **8:00 AM to 12:00 PM** **Job Objective** The Monitoring Operator / Customer Support is responsible for **tracking cargo after dispatch**, primarily focusing on **after-sales service**. This role ensures customers are kept informed about cargo status, guaranteeing clarity, security, and support throughout the entire journey — from dispatch to final delivery. **Main Responsibilities** * Monitor cargo **starting from the moment of dispatch** * Track: Flight status, Arrival at destination, Cargo pickup by partner agents, Final delivery to customer * Maintain **direct contact with customers**, providing updates on cargo status * Handle situations involving: Delays, Losses, Incidents * Record incidents and coordinate solutions with internal teams * Follow up on **unsuccessful delivery attempts**, identify reasons, and schedule new deliveries * **Ensure customers receive timely updates from the beginning to the end of the process** **Work Dynamics** * This role is fundamentally **post-sales oriented** * Requires constant attention to detail and timely information updates * The operator monitors the entire cargo journey: from dispatch until final delivery at the destination * Collaborates closely with internal departments and external agents **Ideal Candidate Profile** * Strong verbal and written communication skills * Organized and detail-oriented * Responsible regarding deadlines and information accuracy * Ability to handle customers and high-pressure situations * Solution-oriented and proactive mindset * Willingness to learn and grow with the company Employment Type: Full-time CLT Salary: R$1.700,00 \- R$1.900,00 per month Benefits: * Health insurance * Fuel allowance * Food basket * Meal voucher * Transportation voucher Work Location: On-site