Job Summary: Professional responsible for monitoring and managing SLAs, OLAs, KPIs, and SLOs of network and connectivity providers, ensuring contractual compliance and pursuing technological modernization. Key Highlights: 1. Focus on technology and innovation 2. Values good relationships and digital transformation 3. Opportunity to build a technological roadmap Hi, how are you? If you are a connected individual, driven by challenges, and understand that relationships form the foundation of digital transformation, now is your moment to join a successful team that values strong relationships! Here, we breathe technology and innovation—join us! **Responsibilities and Duties** * Monitor and manage SLAs, OLAs, KPIs, and SLOs of network, PTT radio, and satellite connectivity providers. * Validate RFOs, RCAs, and technical MOPs. * Ensure contractual compliance for mission-critical services. * Manage contracts and supplier relationships with telecom and radio providers. * Evaluate performance reports on coverage, availability, latency, and communication quality. * Validate stability of satellite links (Starlink, VSAT, Ka/Ku, LEO/GEO). * Use SNMP, NetFlow, sFlow, and telemetry data to generate KPIs and executive dashboards. * Track incidents related to LAN, WAN, Wi\-Fi, radio, satellite, and associated infrastructure. * Demand corrective and preventive actions from suppliers. * Manage maintenance windows for networks, RF links, internal ERBs, and satellite systems. * Monitor and supervise installation and repair of antennas, towers, radios, repeaters, APs, switches, and modems. * Monitor trunked radio systems (TETRA, DMR, analog/digital). * Ensure communications in remote areas and industrial/forestry environments. * Identify opportunities for modernization of LAN, WAN, radio, and satellite infrastructure. * Propose hybrid contingency solutions (fiber \+ radio \+ satellite). * Build a technological roadmap for networks and telecom. * Perform capacity planning and business risk analysis. * Apply ITIL practices (incidents, problems, changes, events). * Support governance based on COBIT and risk management. * Maintain CMDB and inventory of network and communication assets. * Ensure regulatory compliance (ANATEL, frequency licenses, homologations). **Requirements and Qualifications** * Desired knowledge of TCP/IP, OSI model, VLANs, subnetting, routing, BGP, OSPF, EIGRP, HSRP/VRRP, STP/RSTP/MSTP, DHCP, DNS, L2/L3 switching, port\-channels, VTP, QoS, MPLS, IPSec VPN, SD\-WAN, enterprise wireless (WLC, RF, roaming, WPA2/3 Enterprise), and network architectures (Datacenter, Campus, WAN, Edge); * Knowledge of ITIL, COBIT, CMDB, and network inventory * Strong analytical capability and systemic vision * Critical thinking for supplier evaluation * Ability to transform technical data into managerial insights **Additional Information** Interested? Then come discover our benefits: * Health and Well\-being: **Birthday day off**, **Wellz**, an innovative solution for Mental and Emotional Health, **Unit**, for financial well\-being. And of course, don’t forget our partnership with **Wellhub**. * Benefits: **Meal and/or food allowance, Medical and Dental Assistance**, and we offer **Life Insurance**. * Mobility: **Transportation allowance or Fuel assistance**. * Education: Discounts at partner educational institutions and **English** as part of professional development. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of businesses, focusing on innovation, efficiency, improvements, and results in its deliveries. **OUR VALUES** **Good Relationships:** Embedded in our culture, good relationships drive great achievements. **Trust:** We believe in the bonds we establish. Our partnerships are grounded in transparency and credibility. **Sense of Urgency:** We strive to deliver the best possible outcome in the shortest possible time.