**Work Model:** Hybrid (2 days per week) **Location:** Alphaville – São Paulo **Key Responsibilities:** * Provide advanced support to resolve issues with the Microsoft Office Suite * on mobile devices, laptops, and tablets. * Collaborate with the Service Desk to resolve and escalate complex issues. * Document and update Standard Operating Procedures (SOPs) and knowledge base articles.interaction with vendors or change management initiatives for improvements.remote), to reduce incidents and enhance user experience. * Engage in problem management to resolve complex issues through * Identify opportunities to improve the current environment (office-based and * Enhance Windows Autopilot and Intune configurations. **Required Qualifications:** * Device Management: Proficient in Intune and Azure. * Collaboration Tools: Familiarity with the Microsoft 365 suite, including * Teams, SharePoint, and OneDrive. * Knowledge of Active Directory and Entra ID. * Scripting and automation workflow creation using PowerShell. * Troubleshooting: Strong troubleshooting skills, with ability to diagnose and resolve IT issues. **Preferred Qualifications:** * Preferred certification: Microsoft 365 "Endpoint Administrator Associate" **Important:** **During the hiring process, salary expectations and preferred employment type (CLT or PJ) will be validated.** Job Type: Full-time CLT, Freelance / PJ Compensation: R$7.500,00 – R$12.500,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Food voucher Work Location: Hybrid remote work for Alphaville, SP Expected Start Date: 01/05/2026