**Senior Infrastructure Analyst - Contractor** Employment Type: Contractor Location: Jardim Goiás – Goiânia / GO Working Hours: Business Hours Work Mode: On-site **About Solo Network** Solo is one of the leading Microsoft integrators in Latin America. We are accelerating the expansion of our Data and AI practice and seeking technical talent eager to lead this journey with us. We deliver high-impact projects, always focused on value creation, technical excellence, and close collaboration with our clients. **Job Mission** Responsible for managing infrastructure within managed services engagements, ensuring the support, operation, and evolution of on-premises environments—primarily based on Microsoft technologies and related solutions—while guaranteeing efficiency, availability, security, and performance of IT operations for clients under managed services contracts. The professional will collaborate closely with multidisciplinary teams to continuously improve environments, address technical requests, resolve incidents, implement industry best practices, and support clients’ technological evolution. **Desired Technical Skills** IT Infrastructure Windows Server Active Directory Microsoft 365 (Exchange Online, administration, and associated services) Information Security Concepts Familiarity with Microsoft Azure or similar cloud platforms is desirable **Key Responsibilities:** * Operate, support, and evolve infrastructure environments for clients covered under managed services contracts, aligning technical requirements with business needs. * Monitor infrastructure and IT services to ensure availability, performance, capacity, security, and continuous evolution of environments. * Administer Windows Server environments, including services such as Active Directory, DNS, DHCP, Group Policy Objects (GPOs), File Server, among others. * Administer and provide support for Microsoft 365, including Exchange, users, groups, permissions, and security best practices. * Identify opportunities for improvement and propose technical recommendations based on industry best practices and internal standards. * Respond to and resolve Level 2 incidents and service requests, performing root cause analysis when required. * Support cloud environment evolution—primarily Microsoft Azure (or similar)—including basic administration of resources, identity, connectivity, and security. * Collaborate with internal multidisciplinary teams by providing technical context about the client’s environment and acting as a liaison between technical areas. * Assist with information security activities, such as access control, basic policies, system hardening, and security best practices. * Contribute to technical documentation of environments, operational procedures, and continuous improvement of managed services processes. * Support standardization initiatives, technology upgrades, and infrastructure modernization in line with company guidelines.