Job Summary: We are seeking an organized and responsive individual to provide technical support to users on operating systems, software, hardware, networks, and Microsoft Office Suite, ensuring high availability and performance. Key Highlights: 1. IT technical support for systems, software, hardware, and networks. 2. An environment conducive to learning and professional growth. 3. A diverse, inclusive, and respectful culture that values plurality. We are **Quality Digital**! Learn more about us: * **Our defining statement** — We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** — Though physically distant, we stay connected. We hold regular ceremonies to strengthen bonds, share knowledge, and stay updated on company news! * **We embrace diversity** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful workplace that values and promotes plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** An organized and responsive individual. **Your typical day** * Provide user support via phone, remote, or in-person assistance, and log incidents to enable analysis and resolution—escalating to specialized resolution teams as needed; * Handle incidents related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Deliver technical support ensuring high availability and performance of client platforms; and when necessary, guide and train users; * Perform infrastructure-related activities including requirements analysis, development, testing, user acceptance testing (UAT), and deployment; * Conduct directory mapping, configure POP/Exchange and Lotus Notes email accounts, set up user profiles, install VPN, configure Active Directory and IP settings; Perform infrastructure-related activities including requirements analysis, development, testing, user acceptance testing (UAT), and deployment; * **Requirements and Qualifications** **Required knowledge:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications:** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Working Hours** * ****7:00 AM–4:00 PM OR 8:00 AM–5:00 PM (Monday to Friday); * Employment type: CLT (Consolidation of Labor Laws); 100% on-site (São Paulo, Liberdade). **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply—we’ll carefully assess your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance**, usable for grocery purchases and meals * **Medical and dental insurance**, keeping you and your family’s health covered * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program**, encouraging physical activity * **SESC partnership**, providing access to varied cultural and leisure activities * **Partnerships for education**, covering language learning, technology training, and online course platforms * **Payroll-deductible loans**, with attractive interest rates + financial literacy program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** There’s no shortage of stories to tell here! So, why not grab your favorite beverage—coffee, tea, juice, or anything else—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?