Receptionist - Papicu

Description

Job Summary: Responsible for greeting customers, visitors, and suppliers, ensuring a positive experience and directing requests to the appropriate departments within the dealership. Key Highlights: 1. Friendly and efficient service for customers, visitors, and suppliers 2. Initial point of contact, routing internal requests 3. Maintaining an organized reception area and supporting teams **General Description:** Responsible for greeting customers, visitors, and suppliers, providing friendly and efficient service, and ensuring a positive experience from the moment they arrive at the dealership. Acts as the initial point of contact, routing requests to the appropriate departments (sales, after-sales, finance, workshop, etc.). **Main Responsibilities:** * Greet customers in person with friendliness and professionalism * Answer and route telephone calls * Identify customer needs and refer them to the responsible department or consultant * Monitor visitor entry and exit * Schedule services (inspections, maintenance, test drives) * Support sales and after-sales teams with basic information * Maintain an organized and presentable reception area * Record interactions in internal systems, when required * Assist with simple administrative tasks **Requirements:** * Completed high school education (college education in progress is preferred) * Experience in customer service is a plus * Strong verbal communication skills and professional demeanor * Basic computer knowledge (Microsoft Office and customer service systems) * Organization, proactivity, and courtesy * Availability to work in the **Papicu** neighborhood. **Behavioral Competencies:** * Friendliness and empathy in customer service * Agility and attention to detail * Ability to handle multiple requests simultaneously * Professional personal appearance * Teamwork Minimum Education Level: High School (Secondary Education) * Dental plan \- (Hapvida or Bradesco); * Meal allowance or food voucher \- (VR Benefits card); * Career development path * Transportation allowance (VT) * Life insurance; * Health insurance (Hapvida or Amil); * Dayoff: A day off on your birthday to celebrate as you wish; * Partnerships with educational institutions;