**Company Description:** Boghos is a healthcare organization operating in clinics, focused on excellence in patient care and experience. We are currently strengthening management and standardizing processes, aiming to integrate unit operations with an administrative CSC to ensure efficiency, quality, and predictability. **Position Objective:** Drive traction and governance in execution: integrate management teams (Clinics + Administrative CSC), standardize routines and processes, monitor KPIs, reduce noise and rework, increase productivity/quality, and ensure operational predictability—acting as the direct bridge between Executive Leadership and Operations. Ability to navigate a family succession context. **Key Responsibilities:** - Lead integrated operations (Clinics + Administrative CSC), ensuring alignment and prioritization. - Implement management routines (rituals, KPIs, action plans, executive reporting). - Standardize processes across units and the CSC (SLAs, communication, policy implementation). - Manage escalations and crises (patient-related, conflicts, operational failures). - Develop leaders and reinforce execution discipline. - Maintain constant interface with Executive Leadership, Administrative Management, Clinic Management, and Finance (interface only, no financial management authority). - Expected autonomy: high for day-to-day decisions; strategic and investment decisions aligned with Executive Leadership. **Technical Requirements:** - Bachelor’s degree in Business Administration/Hospital Management/Production Engineering or related fields (postgraduate degree in Operations is a plus). - Solid experience in service operations management (preferably in healthcare/patient care) and leadership of managers. - Experience with performance-based management, continuous improvement, process standardization, and governance. - Experience implementing a CSC is a differentiator. - Tools: Excel/Sheets, ERPs/clinic systems, reporting/dashboards routines. **Behavioral Competencies:** - Professionalism, maturity, and firmness grounded in respect; objective communication and ability to influence. - Proven ability to operate within a family-owned business and navigate challenging cultures with emotional intelligence. - “Bridge” profile: translates strategy into execution and brings operations closer to the business (reducing the gap between Executive Leadership and Operations). - Leadership of leaders, conflict mediation, results orientation, and systemic vision. **Work Model:** On-site in Fortaleza – CE **Fixed Salary:** Between R$13k and R$16k | PJ **Benefits / Variable Compensation / Bonus:** Annual Bonus (Double Salary at Year-End, proportional to tenure) **Selection Process:** 1. CV Screening + Initial Conversation with Recruiter 2. Interview with Humani 3. Final Interview with Executive Leadership Job Type: Full-time Pay: R$14,000.00 – R$16,000.00 per month Benefits: * Profit Sharing