Job Summary: The Processing Supervisor will manage team performance, supervise deliveries and traffic violation activities, and ensure customer satisfaction with a focus on improvement and innovation. Key Highlights: 1. Focus on people and a collaborative culture 2. Continuous learning environment 3. Opportunity for professional growth If you want to be part of projects leveraging cutting-edge technologies—turning \#innovation into reality—this is the place for you! At Mobit Tecnologia, you’ll find an environment that values feedback, high-performance teams, continuous learning, and a \#collaboration culture across teams—because here we have \#focusonpeople. Together, we create intelligent solutions with \#focusonresults to ensure business sustainability. Our purpose is to promote societal well-being by preserving lives. **Apply now and embark on this journey with us!** **Responsibilities and Duties** **As a Processing Supervisor, your focus will include:** * Managing team performance using People Management tools, analyzing attendance, punctuality, and compliance with company policies and procedures; validating vacation planning; participating in new employee selection; identifying training needs; and evaluating performance to ensure staff efficiency; * Supervising the delivery of batches of traffic violations from electronic enforcement equipment; * Providing support to third-party companies regarding questions or adjustments related to the processing workflow of traffic violation notices; * Supervising activities impacting the life cycle of traffic violation notices—from data entry into responsible agencies’ systems to their final closure; * Ensuring external customer service and resolution of requests; * Delivering training and clarifying customer questions regarding the use of MOBIT’s product suite; * Providing information about ongoing service results to the technical operations room, contracts, and R&D; * Developing and updating area-related documentation and processes under the Quality Management System; * Initiating and tracking IT tickets for functional system solutions; * Requesting technological innovations and improvements from the IT department for area processes; * Extracting information from system databases to generate operational BI reports; * Maintaining interaction with traffic authorities during implementation of new radar contracts; * Supporting annual budget preparation; * Mapping area processes and driving improvement opportunities—with emphasis on new technologies and process automation; * Analyzing area performance indicators and planning individual team productivity payments; * Leading the development of performance indicators. **Requirements and Qualifications** **Basic requirements include:** * Completed undergraduate degree in Business Administration, Management Processes, or related fields; * Advanced knowledge of Traffic Legislation; * Intermediate knowledge of Customer Service; * Intermediate Excel and Word proficiency; * Basic Power BI knowledge; * Intermediate knowledge of performance indicators; * Budgeting fundamentals; * Basic Database knowledge. **Additional Information** **What you’ll find here:** * Continuous learning environment; * Collaborative culture across teams; * Opportunity for professional growth; * Health Insurance; * Dental Insurance; * Meal Allowance or Food Allowance; * Transportation Allowance; * Educational institution partnership discounts; * *Total Pass*: Focus on physical and mental health; * *Niver Off*: Option to take half-day off on your birthday. * Salary: 4\.504,18 Great to meet you virtually! **Shall we get to know each other better?** MOBIT was founded with the **purpose of preserving lives and contributing to societal well-being**, through innovative solutions in **traffic management, mobility, and lighting.** Today, with advancements in Information Technology tools, MOBIT positions itself as one of the **most respected companies in technological solutions**, focused on **traffic, public safety, fiscal enforcement, and public lighting.** With a highly qualified and experienced workforce, MOBIT is **recognized for delivering efficient and innovative solutions**, effectively serving its client portfolio across **municipal, state, and national levels.** More than just producing and selling products, MOBIT’s core focus lies in **generating knowledge through technological information management.** Thanks to mastery over every stage of product and service development, MOBIT guarantees **customized solutions aligned with each client’s specific requirements.** Nice to meet you—we’re MOBIT, and we’d love to have you join us. Shall we go together?!