Commercial Relationship Supervisor

Description

Job Summary: The Commercial Relationship Supervisor oversees teams and initiatives to boost B2C sales, providing support and guidance in commercial processes. Key Highlights: 1. Lead and align sales teams through training and feedback. 2. Monitor performance indicators and define actions for continuous improvement. 3. Promote organizational culture and personal and professional development. We are looking for a **Commercial Relationship Supervisor** to oversee activities performed by sales teams. Plan and supervise initiatives to boost B2C sales. Support teams in guiding and managing sales processes. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, disciplinary actions, and other people management activities; * Promote and internalize organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and per leadership direction; * Translate strategies defined by coordination into action plans—from very short to short term—for execution by teams; * Supervise activities performed by sales teams; * Plan and supervise initiatives to boost B2C sales; * Support teams in guiding and managing sales processes; * Ensure team leaders have all necessary information and infrastructure to execute daily activities; * Develop action plans to achieve targets for teams under supervision. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Knowledge of Marketing Mix, Metrics, SWOT-based feasibility analysis, as well as proficiency in Google AdWords and Google Analytics, indicator analysis, door-to-door commercial strategies, and customer service techniques. **Preferred qualifications:** * Completed Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Computer literacy; * Advanced MS Office suite proficiency; * Advanced Google tools proficiency (Sheets, Docs). **Other Requirements:** * Driver’s license – Categories AB. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.