Job Summary: The professional will act as a direct communication channel with major fleet customers, managing requests, ensuring agility, and proposing solutions to strengthen relationships. Key Highlights: 1. Act as a direct communication channel with major fleet customers 2. Monitor deadlines and propose technical or commercial solutions 3. Strengthen customer relationships and act on customer retention At Grupo Fornecedora, we believe that growing together is more than an objective: it is our way of making things happen. Our purpose is clear: To transform in order to improve people's lives through our solutions. We are driven by values that place care, innovation, and unity at the core of who we are and how we operate. If your purpose aligns with ours, join a team that transforms, serves, and evolves every day. Your journey can begin now. **Responsibilities and Duties** * Act as the direct communication channel between the company and major fleet customers; * Receive, monitor, and handle preventive and corrective maintenance requests; * Ensure prompt issuance of service orders and smooth internal workflow with the workshop; * Monitor service execution timelines and keep customers informed about service progress; * Identify recurring needs and propose technical or commercial solutions; * Conduct periodic visits to strategic customers to strengthen relationships; * Proactively act on customer retention and complaint mitigation. **Requirements and Qualifications** * Technical or Bachelor’s degree in Engineering, Business Administration, Logistics, Commercial Management, or related fields * Experience in customer service, sales, or after-sales areas * Knowledge of truck maintenance and workshop routines is desirable * Availability for external visits **Additional Information** **Benefits:** Health insurance; Dental insurance; Cafeteria; Food basket; Transportation allowance; Pharmacy card; Life insurance; TotalPass; Fornecedora+ Program Founded in 1955 by João Arruda Ribeiro, "Joãozito Arruda", Grupo Fornecedora established itself in Ceará as a pioneer in the segment of sales of parts and equipment for construction, mining, equipment leasing, and industry. With the group’s expansion, the company began operating in equipment and machinery leasing, fleet outsourcing, service provision, sale of heavy-duty trucks, asphalt and pavement trading, and sale of agricultural machinery and parts. We have over 800 direct employees who contribute daily to the success of our businesses. Here, we offer a workplace where **you can be yourself**—an inspiring environment for those who want to **grow and make a difference**. **\#JOINFORNECEDORA** **\#UNITINGFORCESBUILDINGSOLUTIONS**