Description: Apply quickly via email: Requirements and qualifications: * Minimum 1 year of experience in customer service or technical support. * Solid knowledge of ticketing systems such as Zendesk or Freshdesk. * Proficiency in spoken and written Portuguese. * Communication skills, empathy, and conflict resolution abilities. * Ability to work in a team and maintain up-to-date documentation. Desirable: * Prior experience in technology or fintech sectors. * Knowledge of CRM and marketing automation tools. * English fluency (basic or intermediate). * Data analysis skills and advanced Excel proficiency. * Experience with NPS and CSAT processes. Responsibilities and duties: * Improve average ticket resolution time by 15%. * Increase customer satisfaction score (CSAT) by 10%. * Reduce recurring requests by 20% through improvements in knowledge management processes. * Contribute to building a knowledge base that reduces workload by 25%. Work schedule: Position: Customer Service AssistantDESCRIPTION: Administrative and operational support for technical and commercial areas. Daily controls. Spreadsheets. Internal customer service.EXPERIENCE: Administrative routinesEDUCATION: Completed or ongoing bachelor’s degreeCLT positionSALARY: R$ 3,150.00WORK HOURS: Monday to Friday – Business hours (1 day remote work)South Zone of São PauloBENEFITS: Transportation voucher (VT) or fuel allowanceVR R$ 1089.00 + VA R$ 163.83 Medical and dental insurance Knowledge: Education: Bachelor’s degree – Business Administration – In progress 2512200202551928888