If you have already worked as a Bilingual Operations Coordinator and have experience in sales, we want to meet you! Your main responsibilities will be: Manage, develop, and motivate the team of supervisors through feedback, ensuring compliance with metrics and procedures; Client-facing role responsible for presenting results and conducting meetings with the client; Act as a trusted advisor when necessary; Manage conflicts and potential changes, innovate, and lead the team with initiative and proactivity; Monitor reports and KPIs to achieve/maintain/improve operational results; Ensure supervisors properly lead the Experts’ teams, preserving productivity and strong operational performance; Ensure compliance with metrics and procedures; Participate in meetings with clients; Present results in Portuguese/English; Maintain good relationships with support areas such as Quality, Training, WFM, Access Management, etc; *TP Well-being: Here, we care for our employees from head to toe, with initiatives focused on physical and mental health, fostering an environment that strengthens the balance between personal and professional life.* *Mental health support includes psychological counseling and an exclusive channel for personalized emotional care and well-being, plus awareness campaigns such as Well-being Week and activities promoting social connection and interaction among employees—e.g., Music & Dance Festival and Themed Fridays. In the physical health pillar, we promote initiatives such as TP Cup, Gaming Championship, Running Group, as well as partnerships with gyms, Pilates and yoga studios, and cultural and leisure partners.*