Job Summary: A Shift Manager leads daily operations at an Amazon Delivery Station, supervising teams, managing relationships, and pursuing innovative solutions to ensure customer satisfaction. Key Highlights: 1. Collaborative, dynamic, and innovative environment 2. Focus on quality and customer satisfaction 3. Opportunity to lead and deliver results in a challenging environment **DESCRIPTION** --------------- The Amazon Logistics team is seeking a Shift Manager to join AMZL Brazil at our Fortaleza Delivery Station (DS), for either the day or night shift. As a Shift Manager, you will be responsible for leading daily operations at a Delivery Station. Your role will involve providing support and leadership to Team Leaders, Operators, and Delivery Service Partners, as well as managing relationships and performance of external agencies. You will work within a highly collaborative, dynamic, and innovative environment where ideas are valued and experimentation is encouraged. Our goal is to identify creative and practical solutions to deliver the best outcomes for our customers. We seek professionals with a proven track record of excellence in quality and customer focus, who thrive in fast-paced and challenging environments, and who are prepared to operate effectively amid high ambiguity and constant change. If you enjoy challenges and are ready to lead and deliver results in an environment that combines the agility of a startup with the structure of a large enterprise, we want to meet you! Key job responsibilities * Be based at one of our delivery stations, working the night shift. Amazon operates 24 hours a day, 7 days a week; therefore, shift work—including weekends and holidays—will be part of this role; * Supervise operations focused on delivering Amazon orders directly to customers; * Support your team of operational leaders in the daily management of the delivery station. This includes workforce allocation, leading meetings, task assignment, and communication with internal and external vendors; * Work with KPIs such as On Time Dispatch, First Day Delivery Success, and improving customer service; * Think analytically about project management with attention to detail, ability to influence others, and exceptional organizational skills; * Be metrics-obsessed and dive deep to quickly identify root causes and drive improvements; * Identify practical and simple solutions to complex problems without sacrificing quality or core functionality. Use exceptional problem-solving and communication skills to influence both business and technical audiences; * Provide daily support during the rollout/implementation of new systems/processes and collect feedback; * Map business requirements, understand business processes, study and analyze workflow, and design solutions; * Continuously use software and hardware tools to ensure smooth day-to-day operations. Ensure associates have appropriate tools to perform their jobs and coordinate repairs or replacements when needed; * Communicate daily metrics and report exceptions to other Operations departments and across Amazon, as required. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays **PREFERRED QUALIFICATIONS** ---------------------------- * Speak, write, and read fluently in English * Knowledge of Kaizen and Lean methodology techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.