E-commerce Leader

Description

Job Summary: Lead daily e-commerce operations, supervising orders, customer service, and the team, while collaborating with marketing to provide strategic insights. Key Highlights: 1. Leadership of e-commerce operations and customer service. 2. Monitoring and resolution of feedback to ensure customer satisfaction. 3. Collaboration with marketing for market insights. **Job Description:** ---------------------- Lead daily e\-commerce operations, ensuring process efficiency;Track orders from purchase to delivery, guaranteeing on\-time fulfillment;Lead customer service across digital channels (chat, e\-mail, phone, and social media);Monitor and ensure resolution of customer complaints and feedback;Organize shift schedules and monitor team performance to ensure service efficiency;Ensure the team is trained and aligned with departmental goals;Collaborate with marketing to provide insights on customer behavior and market trends; **Essential Requirements:** ------------------------------ Adaptability Leadership Planning and Organization Interpersonal Skills Systems Thinking Completed High School Completed Bachelor's Degree Bachelor's Degree (in progress) **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- Not Applicable **Benefits:** --------------- Meals provided at the store; Transportation allowance; Health insurance (50% covered); Dental insurance (50% covered); Multi\-benefit card (Libercard); Day off on your birthday; Basic food basket; Partnership agreements with universities. **Work Location:** ---------------------- SUPER VILTON MATRIZ